Lead ux designer customer

Job DescriptionOur financial services client is expanding their UX/Product Design team to support their acquisitions funnel experience. As Lead UX Designer you will be instrumental in shaping scalable, user-centered design solutions seen by external and internal audiences. The ideal candidate has experience working on consumer-facing experiences with an emphasis on customer segmentation and driving personalized experiences that lead to conversions. Previous experience designing for multi-channel marketing communications (email, SMS/Push, digital ads) is great to have!This is a hybrid role, requiring in-office work Tuesday-Thursday at their office in New York City (near Midtown).You're the right fit if... - You bring energy, curiosity, and proactive ideas to the table. - You can run solo when needed, while still driving alignment across teams. - You showcase strategic design thinking and systems understanding in your portfolio. - You lead with clarity and passion, telling compelling stories around your work. - You demonstrate craft and polish, with a strong eye for detail and quality. - You understand the top-of-funnel experience and can envision future-state solutionLead UX Designer Responsibilities: - Lead end-to-end design efforts for customer acquisition experiences, from concept through execution. - Translate complex workflows into intuitive experience models, wireframes, and prototypes. - Develop scalable information architectures and interaction patterns across web and mobile platforms. - Drive UX thought leadership, bringing strategic vision and scrappy execution to ambiguous problem spaces. - Facilitate workshops and alignment sessions to foster shared understanding across product, engineering, and business teams. - Partner closely with stakeholders to evolve strategy and create internal-facing materials that support alignment. - Advocate for inclusive design and ensure accessibility and compliance are embedded throughout the design process. - Create journey maps, user flows, and experience blueprints that guide seamless interactions. - Present and communicate design rationale effectively to cross-functional stakeholders and leadership. - Mentor junior designers and contribute to a culture of design excellence and continuous improvement.Required Qualifications - Minimum 10 years of experience in UX/Product Design, with at least 5+ years leading projects end-to-end. - Proven experience mentoring other designers design teams, previous management experience is a plus (this is an individual contributor role) - Strong portfolio showcasing systems thinking, visual polish, and strategic problem-solving across complex domains. - Demonstrated ability to lead conversations, identify problems, and tell data-driven design stories. - Proficiency in Figma, Miro, and other industry-standard design and research tools. - Experience working in Agile or other iterative delivery models. - Strong understanding of information architecture, accessibility standards, and inclusive design principles. - Ability to influence cross-functional decisions and communicate complex concepts clearly. - Experience designing for regulated industries or financial services is preferred. - Self-starter with excellent time management, organizational skills, and attention to detail.In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:Email your resume in Word to:[email protected] Please do NOT change the email subject line in any way. You must keep the JobID: : ZR2-1874514 -- in the email subject line for your application to be considered. *Zach Ryan - Lead RecruiterFor C