Guest Relations Porter

Location

This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Job Summary

303 Litho is seeking a Guest Relations Porter for our upscale residential building in Franklin Square. The ideal candidate is well-presented, friendly, organized, and service-oriented, with a strong hospitality mindset and a genuine passion for helping others and creating positive experiences. As the first point of contact for our residents, you will be responsible for various administrative tasks, including answering telephones, responding to resident inquiries, and ensuring smooth daily operations within our resort-style community. You must demonstrate dependability through consistent attendance and task completion, attention to detail by identifying and resolving issues that may impact resident satisfaction, and strong critical thinking skills to handle concerns diplomatically. Outstanding interpersonal communication skills are essential, as the right candidate will play a key role in delivering the elevated lifestyle our residents deserve.

Salary Range

$20.00 to $23.00 per hour, based on experience.

Hours

• Full-Time: Morning & Afternoon start times.
• Weekends Required.

Responsibilities

• Greet residents, visitors, and vendors with a warm, professional demeanor.
• Manage packages by receiving, logging, and retrieving them for residents.
• Manage complaints by addressing resident concerns and reporting them to the appropriate department for resolution.
• Assist guests by providing detailed information and guidance on property amenities, local attractions, and upcoming events.
• Coordinate personal shopping services and grocery deliveries upon request to enhance guest convenience and satisfaction.
• Collaborate with housekeeping, cleaning, and groundskeeping teams to uphold safety and cleanliness standards throughout the property.
• Develop a network of local contacts, service providers, and businesses to serve guests.
• Notify Security of any issues that you cannot resolve immediately.

Qualifications

Basic Qualifications

• High school diploma or GED equivalent
• Proficient in Microsoft Office and computer literate
• Flexible schedule with availability on weekends
• Highly organized and detail-oriented
• Demonstrate strong interpersonal and phone communication skills, including maintaining a professional and courteous phone demeanor
• Excellent people skills and diplomacy, with the ability to interact effectively across all levels
• Ability to remain calm, polite, and patient in high-pressure or stressful situations
• Must successfully pass a drug screening and background check to meet industry and security licensing requirements

Preferred Qualifications

• Minimum of two (2) years of experience in customer service, front desk, and/or the hospitality industry

Working Conditions

• Moderate lifting 15-30 pounds regularly.
• Ability to lift, push, pull, or carry heavy objects. Occasional heavy lifting of >50 pounds.
• Maintain physical activity by frequently sitting, standing, or walking for extended periods, and be comfortable navigating stairs, inclines, and uneven terrain.

What awaits you at 303 Litho

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF

About 303 Litho

Located in Franklin Square, 303 Litho offers twenty-eight luxury residencies with all the benefits of city living without the hassles. Residents love the modern finishes and all-inclusive utilities.

Additional Information

303 Litho offers competitive compensation and benefits package and dynamic and professional work environments. For more information, view our website at https://www.303litho.com/ 303Litho is an Equal Opportunity Employer.

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