EMS Dispatcher (Communications Specialist)
Position Title: EMS Dispatcher (Communications Specialist)
Department: Communications Center
Reports To: Communications Supervisor
Classification: Non-exempt
POSITION SUMMARY
The Communication Specialist is responsible for dispatching and ensuring that all transport requests are met in a timely manner.
DUTIES AND RESPONSIBILITIES:
- Handle emergency and non-emergency information via radio and phone
- Accurately enter information into CAD and dispatch the most appropriate unit
- Relay information to crews, facilities, management and other dispatchers on duty
- Perform tasks that are instructed by the Communication Supervisor
- Follow all safety rules, operating and maintenance instructions and procedure manuals
- Schedule and ensure that all transport requests are picked up in a timely manner; communicate any delays to the Supervisor and the facility.
- Ensure that all crews are accounted for at all times; post units accordingly.
- Compose routine reports and correspondence.
- Other duties as assigned.
QUALIFICATIONS:
- NYS EMT Certification preferred
- Approved EMD Certification preferred
- High School Diploma or GED
- Good written and verbal communication skills
MINIMUM REQUIRMENTS:
- Working knowledge of EMS systems, private ambulance, and medical transportation
- Proficiency in duties performed by a NYS EMT and/or Paramedic
- Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
- Excellent documentation skills
- Basic computer proficiency required
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