EMS Dispatcher (Communications Specialist)

Empress EMS
Poughkeepsie, NY

Position Title: EMS Dispatcher (Communications Specialist)

Department: Communications Center

Reports To: Communications Supervisor

Classification: Non-exempt

POSITION SUMMARY

The Communication Specialist is responsible for dispatching and ensuring that all transport requests are met in a timely manner.

DUTIES AND RESPONSIBILITIES:

  • Handle emergency and non-emergency information via radio and phone
  • Accurately enter information into CAD and dispatch the most appropriate unit
  • Relay information to crews, facilities, management and other dispatchers on duty
  • Perform tasks that are instructed by the Communication Supervisor
  • Follow all safety rules, operating and maintenance instructions and procedure manuals
  • Schedule and ensure that all transport requests are picked up in a timely manner; communicate any delays to the Supervisor and the facility.
  • Ensure that all crews are accounted for at all times; post units accordingly.
  • Compose routine reports and correspondence.
  • Other duties as assigned.

QUALIFICATIONS:

  • NYS EMT Certification preferred
  • Approved EMD Certification preferred
  • High School Diploma or GED
  • Good written and verbal communication skills

MINIMUM REQUIRMENTS:

  • Working knowledge of EMS systems, private ambulance, and medical transportation
  • Proficiency in duties performed by a NYS EMT and/or Paramedic
  • Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
  • Excellent documentation skills
  • Basic computer proficiency required
Posted 2025-07-29

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