Windows it support specialist house

PLEASE NOTE:

This is NOT remote position, you must live in NYC area and be able to reasonably commute to office in Manhattan.

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Things to note:

• Vacation time is subject to the client’s event calendar and major project schedules. Flexibility is essential to ensure proper coverage during high-demand periods.
• Hours: Full-time, standard business hours; some flexibility may be required during large company events.
• Location: 90% onsite with large client 10% at midtown MSP office

We are seeking an IT Support Specialist to provide hands-on technical assistance across our organization. This role is ideal for someone who has grown beyond Level 1 help desk responsibilities and is ready to take on more advanced troubleshooting, user support, and small-scale project work, while still providing frontline support when needed.

You will be responsible for diagnosing and resolving hardware, software, and network issues, managing user accounts, and escalating complex issues to senior IT staff. This is a great opportunity for someone eager to bridge the gap between entry-level support and system administration.

WHAT WE ARE LOOKING FOR

Technical Support & Ticket Management

• Serve as the primary point of contact for escalated help desk tickets (hardware, software, network, and account issues).
• Provide remote and in-person technical support to staff.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
• Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365.
• Support email, Teams, and collaboration tools within Microsoft 365.
• Perform software installations, updates, and patching.
• Assist with onboarding and offboarding employees (workstation setup, accounts, access).
• Document troubleshooting steps, solutions, and procedures in knowledge base.
• Escalate unresolved issues to Level 2/3 or Systems Administrators, providing detailed documentation.
• Contribute to IT projects, system rollouts, and upgrades as assigned.

Requirements

• 1–3 years of IT support/help desk experience (Level 1+ with some Level 2 exposure).
• Strong knowledge of Windows Operating Systems, Microsoft 365, and supporting Active Directory.
• Familiarity with networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Experience with ticketing systems and remote support tools.
• Basic understanding of security best practices (MFA, endpoint protection, data security).
• Ability to prioritize and manage multiple support requests effectively.
• Excellent communication and customer service skills.
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• CompTIA A+, Network+, or Microsoft 365 certification preferred.
• Strong customer service and communication skills.
• Able to work independently with minimal supervision while also collaborating with the wider MSP team.
• Detail-oriented with a commitment to documentation and process.

WHAT WE OFFER

• Cell phone reimbursement
• Commuter benefits
• Medical, dental, vision, life, and AD&D insurance
• 9 paid holidays, plus PTO and sick days
• Employee referral bonuses & EAP access
• Annual training goals tailored to your interests
• Opportunity to work with all the fun tools and learn
• Ability to advance as a senior tech, project lead, or specialist
• Bright Midtown location with great energy
• Monthly appreciation prizes, with the occasional friendly office dog
• Team breakfasts, chill vibes, and people who support each other

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READY TO APPLY?

Email your resume to [email protected]
Use subject line:
PC Support Specialist _ – YOUR FULL NAME _

Attach PDF of your resume.

Applications without email submission will not be considered.

Job Type: Full-time

Pay: $66,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Location:

• New York, NY 10018 (Preferred)

Ability to Commute:

• New York, NY 10018 (Required)

Work Location: In person