Social Media Senior Associate-Business Banking Ambassador Program

Job Description

Chase is a leader in banking, credit cards, and wealth management, serving nearly one in two American households. As one of the most followed financial brands in the world, Chase engages millions of users daily across Facebook, Instagram, LinkedIn, and beyond.

As a Social Media Senior Associate within Consumer & Community Banking you will support the management, monitoring, and optimization of the Business Banking Ambassador Program. This role sits within the Chase Social Media team, reports to the Executive Director of Social Media Business Strategy, and partners closely with Business Banking Marketing, the Chase Social Content Team, and key internal stakeholders to ensure seamless day-to-day operations, compliance, and program engagement. In addition, you will bring your hands on experience managing employee advocacy, social selling, and community management programs showing your results oriented skillset.  

Job responsibilities

• Maintain program procedures, training materials, and participant onboarding guidance.
• Lead live trainings on social media best practices, emerging trends, and platform updates.
• Produce monthly and quarterly performance reporting that demonstrates program value and progress.
• Document audit-ready records of program activities, approvals, compliance, and legal review logs.
• Cultivate strong relationships across the social media team and cross-functional partners (Marketing, video, Sales Strategy, PR).
• Communicate timelines, status updates, and results clearly and consistently to stakeholders.
• Champion a positive, collaborative team culture and participant success.
• Monitor participant LinkedIn activity and daily engagement in Sprinklr.
• Identify social-channel issues/risks, escalate appropriately, and track to resolution with internal teams to maintain compliance.
• Develop and curate content for the Business Banking content library with internal partners.
• Own end-to-end content scheduling and publishing in Sprinklr, including editing, coordinating approvals, and supporting production with basic design/video skills

Required qualifications, capabilities, and skills:

• 3+ years of relevant experience managing employee advocacy, ambassador, or social selling programs and/or social media for brands; Bachelor's degree or higher in Marketing, Communications, or a related field.
• Experience in financial services or within a large brand, marketing, or communications organization.
• Strong understanding of social media best practices and platform functionality, with particular depth on LinkedIn; thorough knowledge of social media monitoring, publishing, and reporting tools, including Sprinklr, Hearsay, and LinkedIn Analytics.
• Strong copywriting and editorial review skills, with the ability to assess and refine content for brand alignment, tone, and compliance; exceptional verbal and written communication skills, with the ability to tailor messaging and clearly convey project timelines, status updates, and results to stakeholders at all levels.
• Excellent organizational skills with the ability to self-motivate, manage multiple priorities, and work independently in a fast-paced environment.
• Experience developing and delivering training materials and live program education sessions.
• Familiarity with compliance, legal review, and audit documentation processes, particularly within a regulated industry.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel), with solid reporting and data analysis capabilities and basic proficiency in Canva for graphic design; light video editing and filming experience
• Confidence to pitch fresh ideas, think creatively, and approach challenges with a solutions-oriented mindset.
• Proven ability to build strong, trust-based relationships and collaborate effectively across marketing, communications, and cross-functional teams.
• A genuine passion for the evolving social media landscape and how brands use it to drive marketing and communications impact; entrepreneurial spirit and team-first attitude, with a drive to learn, contribute, and make a measurable impact.

Preferred qualifications, capabilities, and skills:

• Adobe Creative Suite experience 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.