Customer associate

About Noetica

Noetica is solving critical NLP problems at the heart of the trillion-dollar capital markets ecosystem with an in-house machine learning platform and decades of ML PhD expertise. Founded in 2022 and based in New York, our high-caliber team is dedicated to bringing innovation and efficiency to legal and financial industries.

We count many of the top law firms in the world among our customers.

To date we have raised ~$30M with our last round (Series A) led by Lightspeed.

We're fortunate to have been covered by Matt Levine, Bloomberg Law, and Business Insider, amongst others, and named a top AI company 2024 and 2025 by Business Insider, CB Insights, and others.

The Opportunity

The global capital markets are among the largest markets in the world valued at $50T+ and growing. Transactions in these markets are complex. Critical, nuanced legal terms are woven into lengthy documents. These documents must be digested and analyzed by many different parties over the course of a single transaction and multiple decisions are made based on the terms laid out and quantitative and qualitative attributes within. This fundamental need plus a booming market drives enormous demand for precise extraction and benchmarking of legal terms.

Why We Need You

We’re looking for a detail-oriented, client-focused Customer Success to support onboarding and early-stage engagement across our fast-growing legal tech client base. This is a junior- to mid-level role ideal for someone with 4-6 years of experience in Enterprise Customer Success, support, project management and implementation at a SaaS company who’s excited to build repeatable processes and own early client outcomes.

You'll play a critical role in helping new customers get up and running, ensure successful pilot conversion, and own account growth and expansion. This is a highly cross-functional role that works closely with Sales, Product, and leadership across the business.

What You'll Do

• Onboarding & Training
  • Lead onboarding sessions and training calls for large law firm clients
  • Coordinate internal handoff from Sales and ensure implementation milestones are clearly tracked
  • Deliver clear, engaging product walkthroughs and training for end-users and admins
  • Maintain up-to-date onboarding materials, guides, and FAQs
    
    

Customer Engagement & Reporting

• Track usage data and onboarding status in collaboration with senior CSMs
• Flag risks or delays early in the customer journey
• Monitor key onboarding metrics and support reporting on implementation success
• Respond to client questions and coordinate enablement support
  
  

Process & Scale

• Help streamline onboarding workflows and identify areas for process improvement
• Contribute to internal documentation and client-facing resources
• Take increasing ownership over onboarding for a client segment over time
  
  

What You Bring

Required Qualifications:

• 4–6 years in Enterprise Customer Success, support, and implementation (SaaS environment preferred)
• Excellent written and verbal communication skills
• Strong organization and project coordination abilities
• Comfortable with client-facing calls and presentation delivery
• Proficiency with tools like Google Workspace, Microsoft Suite and CRM systems
• High ownership mindset and follow-through
• Strong adaptability and eagerness to learn
• Empathy and a service-first orientation
• Collaborative team player who thrives in a startup environment
  
  

Preferred:

• Experience working with legal tech or fintech customers
• Exposure to onboarding or CS tools (e.g., HubSpot, Intercom)
  
  

Compensation

The reasonably estimated yearly salary for this role is $105,000-$150,000 USD. You will also be entitled to receive a significant early stage equity package and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Benefits

We offer numerous employee benefits, including:

• Hybrid in-office schedule
• Amazing office location next to Bryant Park/Grand Central
• 401(k) retirement plan
• Wellhub (Gympass) fitness membership
• Unlimited PTO
• Unlimited sick days
• Medical, dental, and vision insurance
• Company offsites
• Commuter benefits
  
  

Equal Opportunity Employment

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply—just email us at [email protected]. We hope you can join us.