Manager, Tailor Shop & Alterations

Job Description

Job Description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As the Manager, Tailor Shop and Alterations you will be responsible for hiring, managing, and executing the overall strategy of our tailor shop. Using your experience, technical knowledge, and ability to lead and manage you'll provide a world-class experience to our team and our customers. You'll have an understanding of the equipment & the processes of making our garments along with a strong familiarity with the necessary materials, manpower and the management to run a successful tailor shop.

WHAT ARE THE RESPONSIBILITIES?

• Manage the team and operational functions of our NYC tailor shop.
• Hire, train and lead a team of world-class tailors.
• Complete alterations as needed.
• Oversee customer fitting and measurement for all alterations and made-to-measure.
• Provide continuous ongoing training and feedback to all of the shop staff.
• Manage the workflow of all garments to meet expectations for turnaround time.
• Assist in the resolution of customer issues.
• Partner with the leadership team of the shop to ensure compliance with all alteration policies.
• Partner with our On The Road team to assist our customers in different cities.

WHAT ARE THE ESSENTIAL SKILLS?

Management:

• Build effective teams by sourcing ideal team members for our tailor team.
• Maintain an effective schedule for the Tailoring Team.
• Manage the workflow of alterations to ensure timely delivery of all alterations.
• Ensure operational effectiveness of the alteration team by monitoring processes and supplies.
• Analyze information and evaluate results to choose the best solutions and solve problems in a timely manner.
• Develop and maintain a world-class team by encouraging and building mutual trust, respect, and cooperation among team members.
• Guide, direct & motivate the Tailoring Team and other shop associates through coaching and feedback while setting standards and monitoring performance.
• Partner with the shop's leadership team to provide guidance and advice to benefit the company, the customer, and the employees.
• Reflects our Core Values of hopeful, helpful, humble, hardworking, nimble, hospitable & honest.

Administrative:

• Ensure accuracy and completion of all forms, files, and records for alterations.
• Document Tailor productivity using company tools.

Critical Thinking:

• Use logic and reasoning to identify the strengths and weaknesses of the team, processes, and products, and provide alternative. solutions, conclusions & approaches to problems.
• Develop specific goals and plans to prioritize, organize, and accomplish your and the team's work.
• Assess the value, importance, or quality of products, services, and people.

Technical:

• Maintain up-do-date knowledge on all aspects of tailoring and alterations.
• Understand and demonstrate mastery of all aspects of tailoring operations, including but not limited to draping, spreading, hand & machine sewing, fitting, pattern making, pattern cutting, cutting, measuring customer for size, quality control, high level fabric knowledge, altering and inspecting.
• Have a working knowledge of the mechanical equipment required and ability to troubleshoot issues for quick resolution.