IT Product Specialist, Bureau of Enterprise Technology Business Solutions

IT Product Specialist, Bureau of Enterprise Technology Business Solutions

• DEPT OF HEALTH/MENTAL HYGIENE

Posted On: 02/19/2026

• Full-Time

Location

QUEENS

• No Exam Required

Department

Enterprise Tech Business Solns

Salary Range:

$75,000.00 – $103,686.00

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Job Description

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. DOHM uses the latest technologies and enterprise-wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The Division of Information Technology’s mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available.


Duties will include but not be limited to:
Act as the first point of contact for application-related inquiries, troubleshooting functional issues and identifying bugs.


Work with stakeholders to understand business needs and translate them into clear technical specifications for the IT development team.


Coordinate and perform testing on new software releases or updates to ensure they meet quality standards before going live.


Create and maintain comprehensive documentation, including system guides, workflow diagrams, and "how-to" resources for end-users.


Help onboard and train staff on application features, updates, and best practices to ensure high adoption rates.


Assist in the basic configuration of software settings, user permissions, and data management within the application.


PREFERRED SKILLS:
xperience with project management tools like Jira or Azure DevOps.


Knowledge of Agile or Scrum methodologies.


Familiarity with specific platforms (e.g., Salesforce, ServiceNow, SAP, or industry-specific SaaS).


Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (
• Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.


Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.


Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!


The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.


IT INFRASTRUCTURE ENGINEER - 95714

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,


2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,


3. Education and/or experience which is equivalent to "1" or "2" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

769848

Posted until

04/19/2026

Title code

95714

Civil service title

IT INFRASTRUCTURE ENGINEER

Title classification

Non-Competitive-5

Business title

IT Product Specialist, Bureau Of Enterprise Technology Business Solutions

• Experience Level:

  Experienced (Non-Manager)

Job level

00

Number of positions

1

Work location

42-09 28th Street

• Category:

  Technology, Data & Innovation

IT Product Specialist, Bureau of Enterprise Technology Business Solutions