Provider Onboarding & Retention Coordinator - Full Time - Days

Mohawk Valley Health System
Utica, NY
Job Summary

The Provider Onboarding and Retention Coordinator plays a crucial role in facilitating a seamless end-to-end onboarding and retention experience for new physicians and providers. Serves as a resource and guide to both candidates and Medical Staff leaders in the requisition, recruitment, onboarding, credentialing, retention and off-boarding processes. Supports new providers throughout the first year of employment with MVHS to promote a positive employee experience. This role works under the general direction of the Director of Physician Recruitment and in collaboration with the VP of Operations for the Medical Group.

Core Job Responsibilities

  • In close collaboration with the Director of Operations, assess and identify staffing requirements, present new position requests to senior Medical Group leadership, and facilitate strategic staffing decisions that support the overall operational efficiency and patient care objectives of the medical group.
  • Manage and oversee the requisition process for new and replacement provider positions, ensuring that all job postings are effectively created and managed. Use the applicant tracking system to streamline the recruitment process.
  • Oversee the candidate onboarding process, ensuring that all elements such as payor credentialing, medical staff credentialing, human resources documentation, orientation sessions, employee health appointments, and first-day procedures are efficiently organized and executed. Collaborate with various departments to facilitate a smooth transition for new hires and ensure compliance with all regulatory requirements, ultimately enhancing the overall onboarding experience.
  • Work with the MVHS Medical Staff Office (MSO) to manage and organize credentialing information necessary for the development of a new physician credentialing file. Systematically manage onboarding and off-boarding documentation, ensuring that files are up-to-date and workflows are efficient. Present credentialing information to Service Line Directors, Employment Coordinators, Department Managers, Medical Staff, Payor Enrollment Credentialers, and other relevant staff. Ensure stakeholders are informed regarding staff transitions and credentialing processes.
  • Develop tailored onboarding schedules that facilitate a smooth integration process for each new provider in collaboration with the Director of Operations, Medical Directors, and practice managers,. Ensure all necessary training, resources, and support systems are implemented to enhance their transition into the practice.
  • Effectively communicate with incoming providers regarding their onboarding status. Provide clear updates on any outstanding items, ensuring that providers are fully informed and empowered to address any pending tasks promptly. Follow up and serve as a support to providers to enhance relationships and streamline the onboarding experience.
  • Provide assistance to providers and their families in acclimating to MVHS and the Utica community.
  • Schedule regular check-in meetings to monitor integration and address any orientation concerns. Maintain open lines of communication and foster a supportive environment to encourage engagement and promote long term commitment and successful retention. Follow up with new hires after employment has begun to determine satisfaction with the process and assess opportunities for improvement.
  • Perform related duties as assigned.

Education/Experience Requirements

REQUIRED:

  • High school diploma required.
  • Five years of related experience, to include one year of healthcare experience.
  • Excellent project management, critical thinking and problem-solving skills.
  • Demonstrates initiative, ability to organize, prioritize, meet deadlines and follow through.
  • Excellent communication skills including marketing, persuasion and negotiation.
  • Ability to establish rapport with physicians and build effective ongoing relationships with practicing physicians and administrators.
  • Ability to prepare clear, concise, thorough, meaningful, and grammatically correct written communications and documents.
  • Very strong customer service orientation, positive attitude, highly self-motivated, directed and change oriented.
  • Advanced proficiency in various computer applications, e.g. word processing, excel spreadsheet, e-mail, database management and presentation software.

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 96694

Department MEDICAL GRP ADMIN

Shift Days

Shift Hours Worked 8.00

FTE 1

Work Schedule HRLY NON-UNION

Employee Status A1 - Full-Time

Union Non-Union

Pay Range $23 - $35 Per Hour
Posted 2025-12-30

Recommended Jobs

Customer Support Representative

CurbWaste
New York, NY

About the role: This is an amazing opportunity for a Customer Support Representative to join our Customer Experience Team. In this role, you will get to work directly with our founding team to del…

View Details
Posted 2026-01-14

Phlebotomist 3231

Headhunter Insider
Liverpool, NY

Our client is a decentralized manufacturing concern in the process of implementing Workday and looking to add another Workday specialist, with multiple deployments under his/her belt, to the team. …

View Details
Posted 2025-10-27

Home Health Aide

Elite Home Health Care
Bronx, NY

Now Hiring PCAs & HHAs – Flexible Shifts Available! Company: Elite Home Health Care Location: New York Metropolitan Area, Central NY & Upstate NY Job Type: Full-Time, Part-Time, Per Diem …

View Details
Posted 2026-01-12

Security Risk & Compliance, Cloud & Data Centers

Anthropic
New York, NY

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a qui…

View Details
Posted 2026-01-15

Strategy and Operations Associate

Lightyear
New York, NY

The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procure…

View Details
Posted 2026-01-15

Software Engineer

Hcl International
New York, NY

Senior / Lead Full Stack Engineer Location: NYC - on-stie Compensation: Competitive base salary + equity About the Role The Senior / Lead Full Stack Engineer will play a…

View Details
Posted 2026-01-16

Restaurant Operations Manager

First Watch Restaurants, Inc.
Brentwood, NY

Overview Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about …

View Details
Posted 2026-01-02

Executive Director, AI/ML Platform Engineering

JPMorgan Chase & Co.
New York, NY

A leading financial institution is seeking an Executive Director for Software Engineering to oversee the design and development of a high-performance AI/ML platform. In this role, you will manage a t…

View Details
Posted 2026-01-15

Audit Manager II - Consumer Banking (Credit Card)

TD Bank
New York, NY

Work Location: Charlotte, North Carolina, United States of America Hours: 40 Pay Details: 92,220.00 - 149,310.00 USD TD is committed to providing fair and equitable compensation op…

View Details
Posted 2026-01-12

Truck Driver - Home Daily - CDL A

XPO Logistics
Binghamton, NY

What you’ll need to succeed as a Truck Driver at XPO Minimum qualifications: Be at least 21 years of age Valid Class A commercial driver's license Safe driving record and history Curre…

View Details
Posted 2025-11-15