Manager insurance claims

Company Description

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

This newly created role supports the launch and growth of Held Advantage, a strategic product offering within J.S. Held. As the first person in this position, you’ll have the opportunity to shape the function, influence go-to-market strategy, and build foundational processes from the ground up. We're looking for someone who thrives in fast-paced, ambiguous environments and can bring both strategic thinking and hands-on execution. Success in this role requires independence, initiative, and strong cross-functional collaboration.

Key Responsibilities

• Product Expertise & Development : Build deep knowledge of the Held Advantage product line and contribute to its evolution by capturing and relaying feedback from prospects and clients.
• Customer Engagement : Understand client needs and recommend tailored product solutions to drive satisfaction and growth.
• Product Demonstrations : Lead presentations and demos, primarily for insurance industry clients, serving as the subject matter expert and product advocate.
• Marketing Collaboration : Work closely with the marketing team to align messaging, support campaign execution, and ensure product positioning reflects client needs—without shifting ownership of the product narrative.
• Sales Enablement : Partner with sales teams to support revenue goals through product insights, positioning, and training.
• Client Success : Provide post-sale support and gather feedback to ensure continued client satisfaction and product relevance.
• Market Intelligence : Monitor industry trends and competitor offerings to ensure Held Advantage remains competitive and differentiated.
• Internal Training : Educate internal teams on product features, benefits, and updates.
• Continuous Improvement : Support product enhancements based on market trends and user feedback.
• Issue Resolution : Address and resolve product-related issues promptly and effectively.
• Stakeholder Coordination : Collaborate with internal teams (Legal, IT, Compliance, Operations, Marketing) and external partners (law firms, insurers) to align on product strategy and execution.

Required Qualifications

• Bachelor’s Degree in Marketing, or a similar field.
• 10+ years of experience in a similar role, ideally with insurance industry experience.
• Strong understanding of product features and benefits.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with different teams.
• Analytical skills to monitor market trends and customer feedback.
• Problem-solving skills to address product-related issues.

Preferred Qualifications

• Previous experience launching a newly established product suite highly preferred.

Physical and Mental Job Qualifications

• Ability to travel as needed

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $125,000 - $170,000. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email [email protected] and include “Applicant Accommodation” within the subject line with your request and contact information.

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All your information will be kept confidential according to EEO guidelines.