Alteration Administrative Assistant

Position Overview

The Alterations Administrative Assistant supports the daily operation of our Tailor Shop in our Flagship store locations. This role is essential in ensuring a seamless client experience and efficient workflow for our tailoring team. The ideal candidate will possess strong administrative skills, attention to detail, and a passion for delivering exceptional service in a fast-paced, luxury environment.

Essential Duties & Responsibilities

Client Coordination:

• Greet clients and assist with appointment scheduling for fittings and alterations.
• Maintain accurate records of client requests, garment details, and alteration timelines.
• Communicate effectively with clients regarding pick-up times, service updates, and special requests.

Administrative Support:

• Manage daily workflow and calendars for tailors
• Track and organize incoming and outgoing garments.
• Maintain inventory of tailoring supplies and place orders as needed.
• Prepare and file alteration tickets, invoices, and receipts.

Operational Efficiency:

• Liaise between Sales Professionals, Tailors, and Management to ensure smooth workflow.
• Monitor turnaround times and prioritize urgent requests.
• Support quality control by reviewing completed alterations for accuracy and presentation.

Customer Service:

• Provide a warm, professional, and discreet experience for high-end clientele.
• Handle client concerns or complaints with poise and escalate when necessary.

Experience, Skills & Knowledge

• Previous experience in a retail, tailoring, or administrative role (luxury retail preferred).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and/or retail systems.
• Ability to work independently and collaboratively in a team environment.
• High level of discretion and professionalism.
• Commitment to upholding Ralph Lauren’s brand standards and delivering exceptional client service.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate tailoring machinery, sit, stand, move and walk for multiple hours

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.