Assistant General Manager

This opportunity is the FOH leader of a fine dining, members cocktail bar, please DO NOT apply if you do not have at least 3+ years with a world class, high volume program in a members club and fine dining environment. We are not reviewing applicants with primarily casual dining experience. AGM and Bar Managers, Beverage Directors, Sommeliers or other FOH leaders with similar experience are encouraged to apply. First Time AGM's encouraged to apply.

In your cover letter, lead with specific relevant experience that fits the above criteria.

Job Title: Assistant General Manager (Salaried)

Location: New York, NY
Reports To: General Manager
Employment Type: Full-Time, Salaried
Exemption Status: Exempt (Executive) under NYS Labor Law and FLSA

In compliance with NYC Local Law 32 and New York State pay transparency requirements, this posting includes the good-faith salary range for this position.

Position Summary

A new high-end, membership-driven, fine dining cocktail bar in Manhattan seeks an Assistant General Manager (AGM) to serve as the operational floor leader responsible for staffing, financial performance, and exceptional service standards.

The AGM is a senior leader within the four walls, responsible for translating strategic direction into daily execution. This role ensures operational consistency, team alignment, and service excellence across every shift. The AGM supports financial performance, cultivates talent, safeguards compliance, and reinforces a culture rooted in precision and hospitality. This position is designed to grow into the General Manager position.

Through Servant Leadership, the AGM coaches, supports, and develops servers, bartenders, and other hourly team members, strengthening leadership depth and operational discipline.

The AGM works in close partnership with both the Director of Hospitality and the Managing Director to maintain cultural alignment, service standards, and financial accountability.

Leadership Responsibilities Guest Experience & Hospitality

• Model highest possible hospitality standards on the floor during service.
• Ensure consistent, elevated guest experiences across all shifts.
• Support service recovery protocols and guest follow-up.
• Build relationships with members, VIPs, and repeat guests.

Servant Leadership & People Management

• Coach and develop FOH managers and supervisors.
• Support recruiting, hiring, and onboarding of hourly staff.
• Facilitate training and development programs.
• Conduct performance feedback and support corrective action processes.
• Reinforce accountability, professionalism, and psychological safety.
• Ensure compliance with NYC and NYS labor laws including wage and hour, scheduling, Paid Sick Leave, and anti-harassment policies.

Financial & Business Operations

• Support execution of the restaurant’s P&L goals.
• Monitor and manage:
• Daily labor deployment
• Inventory controls
• Food and beverage cost variances
• Cash handling and reconciliation
• Service standards

• Assist in revenue-driving initiatives through service strategy and floor execution.
• Review financial reporting and translate data into actionable shift-level improvements.

Operations & Facility Management

• Oversee daily service operations
• Ensure compliance with:
• NYC Department of Health regulations
• NYS SLA requirements
• Fire, building, and safety codes

• Maintain cleanliness, organization, and operational readiness.
• Support vendor coordination and preventative maintenance programs.

Administrative & Systems Support

• Execute scheduling, timekeeping, and labor systems.
• Support POS functionality and reporting accuracy.
• Maintain fine wine and spirits inventory and purchasing processes.
• Manage and accountability to four wall P&L
• Communicate operational updates to the Managing Director and COO with clarity and urgency.

Leadership & Operational Experience

• 3–5+ years of restaurant floor management experience (Assistant General Manager, Bar Manager, , Sommelier, Floor Manager, or equivalent).
• Experience in fine dining and high-volume craft cocktail environments.
• Strong fine dining and polished service standards experience and ability to create training and systems to support the highest level of service.
• Strong understanding of labor controls and operational cost management.
• Working knowledge of NYC and NYS regulatory requirements.

Hospitality & Cultural Alignment

• Demonstrated commitment to hospitality-first leadership.
• Ability to operationalize high standards consistently.
• Strong emotional intelligence and decision-making under pressure.

Collaboration & Partnership

• Experience working collaboratively with culinary leadership.
• Ability to balance service excellence with operational discipline.

Work Schedule & Physical Requirements

• Full-time, salaried role requiring flexible availability, including nights, weekends, and holidays.
• Ability to move throughout the restaurant for extended periods.
• Ability to lift up to 50 lbs as needed.

Compensation & Benefits

• Competitive salaried compensation within the posted range.
• Performance-based incentives and bonus tied to operational excellence and guest satisfaction.
• Paid Sick Leave in compliance with NYC and NYS law.
• Paid Time Off (PTO) and holidays per company policy.
• Health insurance and additional benefits as offered.

Equal Employment Opportunity Statement

GSH is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We comply with all applicable federal, state, and local employment laws.