Executive Receptionist

Job Description

Position Description

As a Client Center Receptionist, you play a pivotal role in shaping the first impression of our organization for both employees and clients. Your responsibilities extend beyond managing the front desk; you are the face of our company, embodying the principles of hospitality and exceptional customer service. By adhering to the 10-5 rule—acknowledging clients at 10 feet and greeting them at 5 feet—you ensure a welcoming and professional atmosphere. Your role involves escorting clients to their meeting rooms, providing light meeting planning support, and offering immediate solutions to inquiries, all while maintaining a high standard of service. The ideal candidate is customer-focused, with excellent organizational skills and keen attention to detail.

Job Responsibilities

* Stand, greet, and welcome all clients to the Client Center throughout the day. Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort.

* Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors

* Work closely with J.P. Morgan's internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service delivery

* Learn the EMS reservation system, to track events and understand expectations for each meeting

* Conduct various administrative tasks such as: updating reservations as needed, answering the phones/taking messages for event planners, placing facilities tickets for events, receive and log packages, ensure business center is tidy and review supply inventory

* Demonstrate flexibility by working early mornings or late evenings as needed for event coverage, ensuring that all events are adequately supported

* Understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees

* Familiarize frequent users within the building and guests arriving to the center

* Assist planners with light data entry for events, contributing to the overall efficiency and success of the Client Center

Qualifications

* Bachelor degree required

* 2 years of administrative and/or hospitality experience, demonstrating a strong foundation in customer service and organizational skills

* Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.

* Ability to stand for long periods, maintaining a welcoming presence at the front desk.

* Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environment

* Skills include familiarity with widely-used software packages e.g. MS Word, Excel, and PowerPoint

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.