Customer Support - USA
We are looking for a Customer Support representative to join our USA Business Operations Team!
This position is your gateway to the exciting world of iGaming.
As a Customer Support Representative, you’ll be the first point of contact for both internal and external clients,
providing professional support and ensuring great customer service.
You’ll handle technical issues, assist with troubleshooting, and ensure smooth operations.
This role requires excellent communication skills, a service-oriented mindset, and the ability to work effectively in a fast-paced, tech-driven environment.
Responsibilities:- Act as the first line of support for customers experiencing technical issues, ensuring timely and accurate service.
- Diagnose and troubleshoot problems across various platforms.
- Escalate unresolved issues to the relevant teams (Tier 2, R&D) and follow up until resolution.
- Document troubleshooting steps, solutions, and best practices in internal knowledge bases while maintaining detailed records of customer interactions.
- Provide feedback to the team on recurring issues and customer insights.
- Assist in product training sessions for clients when needed.
- Native-level English speaker.
- Proven experience in customer or technical support.
- Solid understanding of tech and ability to read logs.
- Excellent problem-solving and analytical skills.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Customer-oriented mindset with patience and empathy.
- Strong teamwork abilities with cross-departmental collaboration.
- Must be authorized to work in the United States without sponsorship now or in the future
- Previous experience in the iGaming industry – a significant advantage.
- Native-level proficiency in Spanish or Portuguese – strong advantage
Recommended Jobs
Crew Member
Job Description Job Description Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey! The Jersey Mikes tradition was founded on a strong sense of community an…
Agent Software Engineer
About Decagon: Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rip…
Senior Data Analyst
Who We Are Perchwell is the modern real estate listings platform built for agents to search smarter, collaborate better, and close deals faster. We are building the future of residential real estate…
Senior Technical Product Manager
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to ac…
Senior Business Analyst, Capital Markets - Work From Home
Senior Business Analyst, Capital Markets – Work From Home We have multiple openings for this 12 month Senior Business Analyst, Capital Markets contract. These are 100% Remote opportunities. Will…
Software Engineer - Data
About The Role: Parker's mission is to increase the number of financially independent people. We believe we can achieve this goal by building tools that enable independent business owners to scale t…
QA automation engineer
&##128208; About this role With Writer, you'll be working closely with the product and the engineering team to ship a product that tens of thousands of people rely on every day. As a QA automation…
Analyst Partnership Development
Position Summary: With seatback screens at every seat and free, unlimited high-speed wi-fi for everyone on every plane, JetBlue has been a pioneer and industry leader in inflight entertain…
Product Manager, II
Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop d…
Assistant Store Manager
Kate Spade is seeking an Assistant Store Manager for its Chester, NY location. This role involves supporting the Store Manager in daily operations, executing merchandising strategies, and leading a te…