Logistics & Customer Service Manager, Americas

STELLA MCCARTNEY

New York, NY

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. About the Team: As part of the regional headquarters support function, the Logistics & Customer Service Manager works with Wholesale and finance team in delivering operational excellence through supporting our business activities across the Americas. This is a fixed term contract role only, through an estimated end date of May 2027 . Overview: Supporting the commercial functions of our operations for the America's, and based in our New York headquarters, the Customer Service Manager reports regionally into the Supply Chain, Logistic & Business Unit Shoes Director. Within this role, focusing on business to business to customer service, logistics operation you will oversee the operational support of the wholesale team activities by following the flow of information from order entry to invoicing. Understanding our wholesale operations, you will support in delivering sales priorities, invoicing, inter-company transfers, return authorizations, as well as meeting financial forecasts. You will be expected to provide exceptional service to our wholesale partners, ensuring consistency and efficiencies in finding resolutions to maximise sales opportunities and ensure our partners receive adequate support to maximise their business. You will be the liaison and manage communication between the wholesale team, our wholesale partner buying teams, our internal claims office(aftersales), finance, inventory control, and accounts receivable as well as our Retail and Outlet stores and liaison with logistics &Supply chain members in HQ. Your Mission: Ensuring Order Management · Ensure orders are processed in a timely manner and follow progress of deliveries to ensure delivery windows are adhered to · Verify the accuracy of purchase orders, provides by sales and accounts, via EDI or hard copies, against original transmissions (as unique point of contact with Wholesale customers, this role is Highly Critical) · Manage the warehouse deliveries and priorities, controlling costs and performance · Responsible for final confirmation of wholesale costs and suggested retail prices · Verify colour definitions and UPC uploads to GXS and Intertrade catalogues Wholesale Partners · Communicate with wholesale partner buying teams to support seasonal buys, pricing, delivery and resolution of discrepancies · Analyses compliance charge backs · Manages return authorizations and coordinates internally · Follows up on wholesale partner requests · Handles the Orders of Uniforms and re-orders (Wholesale and Retail) · Facilities inter-company transfers · Manages any after care requests from wholesale partners through internal channels Your Talent: You would have prior experience within a B-to-B Customer Service environment and have experience of supporting a wholesale department with order entry, management and after care as well as managed a 3D party DC with all the daily tasks and urgencies. Details oriented is the key for this role . Systems and Essentials: For this position, we would be looking for you to be able to demonstrate the following; · Strong computer skills with experience of order entry systems · Highly organized and able to work with multiple priorities · Experience of delivering exceptional customer service in a B-to-B environment · Prior working experience of supporting a wholesale business · Highly detail orientated with a strong ability to multitask · Bachelor's degree · Excellent communication skills, both written and verbal · Able to work independent and thrive in a fast-paced environment · Strong analytical and problem-solving skills · Ability to remain highly professional Pay Band: $95-$100k annually (based on experience) Reward Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
Employee discount

Exclusive staff sales and sample sales

Flexible working/core hours

Maternity/paternity enhanced

Fitness membership (Classpass) and onsite yoga

Volunteer and Birthday leave

Employee referral bonus

Financial Wellbeing Support Services

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine. #MD1

Posted 2026-06-24

Recommended Jobs

Travel Registered Nurse ICU Job

Utica, NY

Job Overview TLC Nursing Associates, Inc. is seeking a highly skilled Registered Nurse (RN) – Intensive Care Unit (ICU) to provide specialized nursing care to critically ill patients. The ICU RN …

View Details

Posted 2026-06-18

Nursing Operations Supervisor, Critical Care

Boston Medical Center

Harrison, NY

POSITION SUMMARY: Operations Supervisor supervises, coordinates and monitors administrative and financial operations for the assigned department(s). Directly supervises professional and cleri…

View Details

Posted 2026-06-24

Global Head of Client Experience, Cboe Data Vantage

Cboe Digital

New York, NY

Job Description: Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the finan…

View Details

Posted 2026-05-30

Principal Product Designer - Loyalty

Expedia Group

New York, NY

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our…

View Details

Posted 2026-05-30

Humanities/Social Sciences Instructor

Paul Smith's College

Paul Smiths, NY

Position: Humanities/Social Sciences Instructor Status: Term Faculty (4 courses per semester) Department: Humanities/Social Science Reports to: Dean of Faculty Salary: $20,000-$24,000 per seme…

View Details

Posted 2026-05-29

Administrative Assistant

Fedcap Rehabilitation Services

New York, NY

Job Description Job Description Position Overview: Wildcat is seeking a Full Time Administrative Assistant to provide support to the Senior Director and the Operations Specialist including ass…

View Details

Posted 2026-06-23

Electrical Engineer

EnerSys

Commack, NY

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 cou…

View Details

Posted 2026-05-18

Adult Care Manager- Health Home Plus

Association For Mental Health And Wellness

Riverhead, NY

Job Description Job Description Mission Statement: “To empower and inspire people of all communities to identify, pursue and sustain healthy, meaningful lives”. MHAW strives to develop an auth…

View Details

Posted 2026-06-20

Outreach Case Manager

Mohawk Opportunities Inc.

Schenectady, NY

Outreach Care Manager Responsibilities of the Outreach Case Manager: Engage individuals identified by the Schenectady County Outreach HUB and assessing for eligibility and needs based on the in…

View Details

Posted 2026-03-13

Senior Software Engineer

Next Ventures

New York, NY

Senior Backend Engineer Location: New York, NY Overview We are a technology-driven organization operating at the intersection of financial services and digital assets , building inf…

View Details

Posted 2026-05-24