Vice president client engagement

Create new events and experiences for our clients (top tier and recruitment) to ensure continuous brand elevation and ROI while setting challenging and achievable sales goals;

Develop and support client-centric programs to attract new, and further engage existing clients;

Lead collaboratively and innovatively with the Client Engagement team, regional retail teams, and WW partners;

Work closely with global Client team and local retail teams on the development, implementation, and analysis of pre, during and post strategy to ensure each event opportunity is maximized for client, community, and business development;

Curate and develop immersive personalized brand experiences for VIP clients, inclusive of exceptional journeys and season gifting programs;

Develop partnerships with travel, hotel, and concierge services to offer key services to drive acquisition and cultivation of VIP clients;

Create tourist development programs to engage and cultivate key tourist groups during peak seasonal shopping periods;

Oversee the regional Client Engagement Managers, Client Insights and Analytics team to develop key insights into the interests and preferences of VIP clients;

Work with global and regional cross functional teams to support business objectives: Retail, Merchandising, Special Events, Communications, Media, Entertainment Relations, Training and Technology

Develop insights and strategies to measure, analyze and drive top client customer acquisition, retention, and reactivation;

Analyze performance and impact of marketing initiatives on client development and customer behavior;

Leverage customer experience analysis, including, customer segmentation analysis, marketing analytics, event qualitative recaps, web analytics etc.;

Utilize client insights to make recommendations to further drive customer loyalty to the brand and further improve the customer experience;

Develop loyalty marketing initiatives to further drive brand engagement;

Fiscally responsible with experience and excellence for managing event production and budgets (including detailed event estimation, accounting, and reporting);

Able to work well under pressure of meeting multiple deadlines;

Exceptional work ethic with strong integrity and attention to detail;

Cooperative – job requires being a leader and collegial;

Must be experienced and effective working with high profile personalities;

Effective communicator both verbally and written;

Project, oversee and manage regional events calendar and budget;

Support Gucci America in developing new event initiatives and create recommendations towards such initiatives;

Track and report the success of events on a per store basis, throughout the region;

Partner with global Client Relations & Events team to manage private client relations initiatives such as coordinating exceptional experiences for clients and the breadth of store event initiatives;

Manage client nominations with WW for exceptional brand experiences and regionally for local experiences;

Client interactions: networking with clients and attending events, both international and domestic, is expected;

Bachelor’s degree in Business, Marketing, Retail, Hospitality;

8-10 years of experience in Marketing, Retail, Special Events, Public Relations, Hospitality or Consulting;

Experience leading elite teams in events and client experiences;

Proven ability in client management, exceptional relationship, and partnership management skills in a B2B and B2C environment;

Strong interpersonal and relationship building skills and experience interacting and working with VIP clients;

Strong appreciation and understanding of the luxury fashion industry and the Gucci brand values;

Excellent written, verbal and presentation skills;

Strong knowledge of Microsoft PowerPoint, and Excel;

Experience with CRM Systems and Business Intelligence tools, such as Sales Force, Microstrategy, Siebel, Acxiom etc.;

Strategic, analytical and relationship building competencies required, with a strong knowledge of retail math. Budget projections and budget management key;

Ability to outline a strategic plan, prioritize make recommendations, execute plans, and recap qualitatively and quantitatively;

Ability to inspire and lead a group of peers to drive recommendations into implementation plans;

Strong relationship building and communication skills;

Experience presenting to senior management and assembling executive level communication inclusive of business reporting ROI impact;

Experience leading team of peers and ability to motivate and inspire others;

A collaborative team player who enjoys working in a cross-functional team environment;

Ability to travel Internationally and domestically – 50%;

Agility, poise, and professionalism;

Continuous curiosity, willingness to learn and positive attitude.

Sees
the big picture and understands how own actions and decisions impact others and the organization as a whole

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Builds trust-based relationships across boundaries and encourages collaboration

Adapts own style to communicate impactfully

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Qualified candidates must have the proper work authorization to work in the United States