Customer Service Representative

Job Description

Job Description

Job Profile

Job Title: Customer Service Representative

Location: Lake Success, NY

Hire Type: Contract 9 weeks

Pay Range: $21/hr.

Work Model: Onsite

Work Shift: Monday-Friday 7:00a-7:00pm

Recruiter Contact: Sean Craft I [email protected] I 443-345-3305

Nature & Scope:

Positional Overview

Are you a detail-oriented professional with strong communication skills looking to make a meaningful impact in the healthcare field? Our client is seeking a Customer Service / Specimen Processor (Temp) to join their team on a contract basis. In this vital role, you’ll play a key part in the administrative workflow of specimen testing—handling a high volume of phone calls, coordinating with internal departments, and ensuring accurate processing and documentation of specimens for testing. If you thrive in a fast-paced environment, are comfortable on the phone, and enjoy being part of a team that supports critical medical diagnostics, we’d love to hear from you!

Role & Responsibility:

Tasks That Will Lead To Your Success

• Receive and log incoming specimens into the laboratory system, ensuring accuracy and completeness of documentation.
• Perform various administrative tasks including data entry, filing, faxing, and maintaining accurate records of specimen submissions and testing requests.
• Handle a high volume of phone calls from healthcare providers, clients, and internal departments to clarify specimen information, testing requirements, and submission procedures.
• Provide responsive and professional customer service to address client inquiries, resolve issues, and ensure timely follow-up on outstanding specimen or documentation needs.
• Cross-check patient and specimen information for accuracy and compliance with testing protocols and regulatory standards.
• Monitor and update the status of specimens throughout the processing workflow, escalating any delays or discrepancies to appropriate staff.

Skills & Experience

Qualifications That Will Help You Thrive

• 1 plus year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office-setting environment using the telephone and computer as the primary instruments to perform job duties.
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience.
• Authorization to work in the United States
• Prior stable work experience
• Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
  Physical Requirements and Work Environment:
• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer/
• Service center environment with moderate noise level due to Representatives talking, computers