Education Credentials Specialist 1, Education Credentials Specialist Trainee 1 (NY HELPS), Box OP-1991/20084

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Education Department’s (SED) Office of the Professions is seeking candidates for an Education Credentials Specialist 1 position in the Division of Professional Licensing Services. Duties of this position include, but are not limited to, the following: • Oversee and assist unit supervisors with resolving complex DPLS and OP customer service issues, and provide advice and assist supervisors in creating and maintaining customer service-related work operations and procedures;• Interpret and explain Education Law, rules and regulations, and SED policies to staff, the public and other State agencies, in consultation with OP leadership and attorneys;• Prepare written and verbal correspondence to licensees, other work units, and the public regarding FOILS, Professional Corporations, Pharmacies, and all other post-licensure related inquiries;• Act as subject matter expert for all FOIL, Professional Corporation, and Pharmacy requests and work with subordinate staff to ensure outgoing information adheres to all laws, rules, and regulations;• Monitor all Zendesk, email, and phone inquiries within Post-Licensure, and work with the other staff within Post-Licensure to serve as a liaison between subordinate staff, Professional Board Offices and Department of State staff for all Professional Corporation matters;• Provide leadership for Customer Service staff and promote an environment where all staff have opportunities to suggest improvements for how DPLS and OP handle all incoming and outgoing customer service inquiries;• Work with other DPLS staff, the OP Project and Tech Team and all other internal and external agencies to continually improve how DPLS handles all Post-Licensure, FOIL and Professional Corporation inquiries;• Work with other staff members to create customer service reports that effectively provide guidance on areas that need improvement within DPLS and create plans for improvement to better serve applicants and licensees moving forward;• Create and maintain a working relationship with the Office of Professional Discipline to ensure all matters related to professional discipline and enforcement actions are handled consistently and efficiently; and • Meet routinely with OP attorneys to discuss and create plans for legal matters to support the Professional Corporation Unit.

The minimum qualifications required for this vacancy. Minimum Qualifications NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified: Education Credentials Specialist Trainee 1: Four years of experience reviewing and evaluating applications for professional licenses, teaching certificates, or related credentials for compliance with New York State requirements.Education Credentials Specialist Trainee 2: Five years of experience reviewing and evaluating applications for professional licenses, teaching certificates, or related credentials for compliance with New York State requirements.Education Credentials Specialist 1: Six years of experience calculating financial support, reviewing criteria and authorizing payments, auditing or reviewing fiscal transactions, monitoring and overseeing financial activity, or analyzing financial data in an educational entity regulated under federal or New York State education laws, rules, or regulations.• An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Education Credentials Specialist 1.Eligible List Appointment: Candidates who are reachable on the New York State Education Department’s Public Administration Trainee Transition (PATT) eligible list, the Professional Career Opportunities (PCO) eligible list, or the Professional Career Opportunities (PCO) Select Job Titles may be considered for appointment. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.Section 70.1 Transfer to Education Credentials Specialist Trainee 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-11 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law.Section 70.1 Transfer to Education Credentials Specialist 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-16 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law.Section 70.4 Transfer to Education Credentials Specialist Trainee 1: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Credentials Specialist Trainee 1 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title SG-11 or higher AND have standing on the Professional Career Opportunities (PCO) eligible list, Professional Career Opportunities (PCO) Select Titles eligible list, or the Public Administration Traineeship Transition (PATT) eligible list.Section 70.4 Transfer to Education Credentials Specialist 1: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Credentials Specialist 1 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title SG-16 or higher AND have standing on the Professional Career Opportunities (PCO) eligible list, Professional Career Opportunities (PCO) Select Titles eligible list, or the Public Administration Traineeship Transition (PATT) eligible list.For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and the following minimum qualifications: • Six years of experience reviewing and evaluating applications for professional licenses, teaching certificates, or related credentials for compliance with New York State requirements. An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Additional comments regarding the vacancy. Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment or a contingent permanent non-competitive appointment. Promotions and transfers may change appointee’s negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of degree and/or transcripts will be required for all candidates at the time of interview. This position allows for the opportunity to telecommute up to 30% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office. This position may be filled as a traineeship. The starting salaries for this position are outlined below. For current New York State employees, salary is based on the candidate’s salary at the time of hire. Candidates appointed at the trainee level will be required to successfully complete the traineeship to advance to the full performance level title and salary. Current starting salaries: • $53,764 (Trainee 1- NS equated to SG-14)• $59,994 (Trainee 2- NS equated to SG-16)• $66,951 (Full Performance level SG-18)This position leads to a maximum salary of $85,138 based on annual performance advances and traineeship advances. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contractsAPPLICATION: Qualified candidates should send a resume and letter of interest by April 27, 2026 to [email protected] (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OP-1991/20084) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records. Interested in a job with New York State, but don’t know where to start? Visit these links for information on working for New York State: • • benefits of working for New York State, including, but not limited to, the following: Holiday & Paid Time Off• Thirteen (13) paid holidays annually.• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service. • Five (5) days of paid personal leave annually.• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C. • Annual professional leave and educational leave opportunities for eligible staff.Health Care Benefits• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.• Family dental and vision benefits at no additional cost.Additional Benefits• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.• Paid Parental Leave for all employees and Paid Family Leave (M/C Only). • Public Service Loan Forgiveness (PSLF).• Eligibility for various life insurance options.

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