Senior Customer Success Manager

About Noetica

Noetica is solving critical NLP problems at the heart of the trillion-dollar capital markets ecosystem with an in-house machine learning platform and decades of ML PhD expertise. Founded in 2022 and based in New York, our high-caliber team is dedicated to bringing innovation and efficiency to legal and financial industries.

We count many of the top law firms in the world among our customers.

To date we have raised ~$30M with our last round (Series A) led by Lightspeed.

We're fortunate to have been covered by Matt Levine , Bloomberg Law , and Business Insider , amongst others, and named a top AI company 2024 and 2025 by Business Insider, CB Insights, and others.

The Opportunity

The global capital markets are among the largest markets in the world valued at $50T+ and growing. Transactions in these markets are complex. Critical, nuanced legal terms are woven into lengthy documents. These documents must be digested and analyzed by many different parties over the course of a single transaction and multiple decisions are made based on the terms laid out and quantitative and qualitative attributes within. This fundamental need plus a booming market drives enormous demand for precise extraction and benchmarking of legal terms.

Why We Need You

We're hiring a Senior Customer Success Manager to lead strategic relationships within our legal-industry client base. You're a seasoned customer success professional who thrives in complex enterprise environments and understands the nuances of working with legal professionals. You'll own the full post-sale experience—driving onboarding, adoption, retention, and expansion across some of the world's top law firms. You're both quarterback and trusted advisor, capable of managing sophisticated accounts while helping shape how we deliver value to our most strategic clients.

What You'll Do

• Lead onboarding and implementation for enterprise legal clients

• Manage the full client lifecycle, from kickoff to renewal

• Own QBRs, executive check-ins, and expansion planning

• Develop and maintain strategic account plans across your book of business

• Identify and activate new use cases and upsell opportunities

• Scale proactive success playbooks for firm-wide adoption

• Contribute to client-facing materials (onboarding flows, templates, decks)

• Partner with Sales, Product, Legal, and Marketing on customer initiatives

• Elevate insights from clients to inform roadmap and go-to-market strategy

• Help position CS as a strategic growth function within the organization

What You Bring

Required:

• 6–8 years in SaaS Customer Success roles, preferably in enterprise environments

• Familiarity with the legal industry, or other regulated environments (e.g., fintech)

• Strong communicator with executive presence and ability to engage C-level stakeholders

• Experience owning onboarding, renewals, and expansion conversations

• Strategic mindset with strong attention to detail

• Collaborative approach with low ego and high accountability

• Bias for action and comfort with ambiguity

Preferred:

• High-growth startup experience

• Experience building or scaling CS processes and programs

• Prior experience working with attorneys, innovation teams, or knowledge management groups

• Track record of driving measurable growth and retention outcomes

• Curious, fast learner who adapts quickly to new environments

Compensation

The reasonably estimated yearly salary for this role is $140,000-$195,000 USD. You will also be entitled to receive a significant early stage equity package and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Benefits

We offer numerous employee benefits, including:

• Hybrid in-office schedule

• Amazing office location next to Bryant Park/Grand Central

• 401(k) retirement plan

• Wellhub (Gympass) fitness membership

• Unlimited PTO

• Unlimited sick days

• Medical, dental, and vision insurance

• Company offsites

• Commuter benefits

Equal Opportunity Employment

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply—just email us at [email protected]. We hope you can join us.