Customer Experience Specialist (Part-Time, Remote)
Job Summary
This remote/work-from-home role focuses on managing new leads, coordinating free trials, supporting enrollment conversions, assisting with drop requests, and providing high-quality customer service across multiple communication channels. The Specialist works closely with the Director of Strategic Growth to ensure families receive timely, professional, and supportive communication.
Key Responsibilities:
Respond to new leads and schedule free trial classes via phone, email, and text
Track leads, trials, outreach, and enrollment outcomes in shared systems
Follow up with families after trials to encourage enrollment
Support and document drop requests, exploring solutions when appropriate
Assist with customer service communications (phone, website inquiries, social media)
Maintain accurate records and provide brief weekly progress updates
Schedule & Pay:
Part-time: approximately 8-12 hours per week
Flexible schedule, typically est. 2 hours per day, Monday-Friday
Hourly rate plus bonus incentives
Ideal Candidate:
Strong communication, organization, and follow-up skills
Excellent time and project management skills required due to the remote nature of the role
Comfortable working independently while meeting deadlines and tracking multiple workflows
Customer-focused, detail-oriented, and professional
Prior experience in customer service, sales support, or administrative roles preferred
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