NYC Store Manager

POSITION Métier is a modern luxury leather goods house that uniquely unites purposeful design with the highest quality Italian craftsmanship. Founded in 2017, the London-based maison recently opened its debut New York location, an artfully designed concept store in Soho. The Store Manager will play a critical role in establishing and upholding the brand’s excellent customer service, growing new and existing client relationships, leading an organized and motivated sales team and overseeing daily store operations. The ideal candidate will have 5+ years of experience in luxury retail.

KEY RESPONSIBILITIES

Client Experience & Relationship Building

• Build and manage a high-performing team of Client Advisors.
• Lead by example in delivering discreet, elevated service.
• Mentor team members through daily feedback, reviews, and ongoing development.
• Champion brand values on the floor, ensuring all staff embody the tone, style, and standards of Métier.
• Develop and execute a boutique-level clienteling strategy, focused on long-term relationship-building and high-touch service. Personally manage top-tier clients, offering a personalised, appointment-led approach.
• Host private appointments, events, and activations—cultivating a sense of intimacy, trust, and discovery.
• Partner with the London team on client development strategy and CRM goals.

Sales Performance

• Own the store’s commercial success by driving sales, managing KPIs, and ensuring excellence in execution.
• Analyse data and performance trends to identify opportunities and inform strategic decisions.

Team Collaboration & Store Leadership

• Shape the store culture by setting clear expectations, developing talent, recognising success, and creating an environment where both the team and the business can thrive.
• Mentor and lead the team members, promoting a high-performing, collaborative environment.
• Lead by example in service, styling, tone of voice, and visual presentation.
• Work closely with Métier’s London-based leadership and retail teams to ensure alignment in strategy, tone, and training.
• Act as a bridge between HQ and the NYC team, sharing insights, feedback, and local intelligence.
• Participate in product training, cultural moments, and ongoing cross-market initiatives.

Store Operations

• Oversee day-to-day operations including scheduling, reporting, inventory, and back-of-house management.
• Ensure the boutique is always presented to the highest standards in visual merchandising, cleanliness, and product storytelling.

SALARY

The range for this position is a base salary of $120k to $140k + Bonus Structure. Actual rates are determined based on individual experience.

Benefits include:

HRA scheme, $400 single or $700 family plan monthly

Up to 5% match 401K contribution

15 day PTO annually

40 hours sick leave annually

We are looking for a candidate who has a combination of the above attributes and can perform the key responsibilities of the role with or without reasonable accommodations. This is currently a seasonal position, with the opportunity to be extended beyond a four month contract.

COMPANY OVERVIEW

Métier is a luxury leather goods house dedicated to creating beautiful bags and accessories of the highest quality. Thoughtfully designed with different journeys in mind, the collections are intended to work together to enhance the function of each piece and to afford those who use them an effortless sense of ease. Founded in 2017 by designer Melissa Morris, Métier is based in London. Materials are acquired from the most exclusive sources in Italy and France; all production is done by hand by skilled artisans in Florence and Naples.