Customer Account Manager
Job Description
Job Description
We are looking for a Customer Account Manager to join a team in Elma, New York, in a Contract position. This role will serve as a key point of contact for customer accounts, balancing strong client partnerships with careful attention to commercial performance, contract obligations, and service delivery. The position works closely with cross-functional teams to support pricing, forecasting, issue resolution, and business planning while helping leadership stay informed on account and product line results.
Responsibilities:
• Manage day-to-day customer relationships and act as a dependable contact for account-related needs and inquiries.
• Partner with business leadership and internal departments to support delivery commitments, production timelines, and effective resolution of customer issues.
• Track account activity to confirm adherence to contract terms and protect both service expectations and business performance.
• Prepare cost analyses and develop pricing proposals for leadership review and approval.
• Review customer scorecard metrics, challenge inaccurate results when needed, and identify opportunities to improve performance.
• Analyze sales, bookings, and product line trends, then produce recurring reports and forecasts for management review.
• Contribute data and insights used in the development of the annual business plan.
• Work with customer support, production, engineering, quality, and sales teams to address product line concerns and maintain account health.
• Help assemble and deliver account and product line updates for management and leadership audiences.
• Carry out additional related responsibilities as needed to support business objectives.
• Experience in account management within a business-to-business environment.• Ability to build and maintain strong customer relationships across multiple stakeholders.
• Background in sales support, inside sales, or managing inbound customer inquiries.
• Strong analytical skills with the ability to interpret sales, booking, and performance data.
• Comfortable creating price quotations, cost estimates, and account-related reports.
• Effective collaboration skills for working across operations, engineering, quality, and commercial teams.
• Clear written and verbal communication skills, including presenting updates to leadership.
• Ability to manage multiple priorities while maintaining accuracy and responsiveness.
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