Senior Associate, Restaurant Relations Manager, East Coast

Job Description

Chase Dining, a part of Connected Commerce, is hiring for a role focused on supporting our restaurant relationship strategy across experiential, marketing, and other dining-related benefits on behalf of Chase customer products.  

As a Senior Associate, Restaurant Relations Manager within Chase Dining, you will focus on cultivating and maintaining restaurant relationships in East Coast markets for the firm. You will be responsible for establishing vital connections with restaurants, offering expert insights into their operations, staying informed about industry news and trends, and acting as a liaison to connect potential restaurant partners with the Chase team for dining benefits and experiences.

Job Responsibilities

• Build relationships in the restaurant industry in East Coast markets, with particular attention on NYC, to create a proactive foundation for potential partnerships and activations for Chase Dining and Infatuation
• Support Chase Dining activations by sourcing and coordinating restaurant integrations from start to finish for special projects
• Serve as a key source of knowledge for restaurant operations, collaborating closely with the experiential team to ensure alignment between operations and guest experience
• Lead restaurant line up curation for EEEEEATSCON New York and Miami by managing prospect lists with Editorial, facilitating restaurant outreach, pitching, and onboarding, as well as collaborating with experiential, talent, and marketing teams
• Manage and maintain industry contact database for assigned markets and support the work of building out a larger cross-team CRM system and strategy 
• Track relationship development and partnership satisfaction with restaurants following all activations to increase perception of Chase as a dining partner in the industry
• Stay up to date with industry news, trends, openings/closings, etc. and communicate learnings to the larger team

Required Qualifications, Skills, and Capabilities

• 3+ years of experience in the hospitality industry, ideally with some time spent working in a restaurant environment
• Passionate and knowledgeable about restaurants, bars, food & beverage, and travel
• Extensive network of restaurant industry contacts, particularly in the NYC hospitality space
• Naturally hospitable, client-centric, and able to advocate for the needs of restaurant partners
• Strong written and verbal communication skills; highly organized and detail-oriented
• A proactive, solutions-focused mindset with a willingness to go the extra mile
• Ability to balance big-picture thinking with strong attention to detail
• Committed to creating an inclusive, respectful, and collaborative environment for all stakeholders
• Comfortable working 5 days per week in office and/or in the field for internal or external events
• Willing and able to travel frequently, attend industry events, and dine out as part of relationship development

Preferred Qualifications, Skills, and Capabilities

• Solid understanding of restaurant operations, including both back-of-house (BOH) and front-of-house (FOH) workflows
• Experience representing a brand at high-profile dining, hospitality, or experiential events
• Strong presence in and knowledge of the regional culinary and hospitality community
• Proficient in Microsoft Office and Google Workspace; familiarity with CRM and project management platforms

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.