Patient Care Coordinator

Job Title: Patient Care Coordinator / Radiology Front Desk Scheduler

Location: Optum – West Nyack, NY
Schedule: Monday–Friday, 9:30 AM – 5:30 PM
Dress Code: Business Casual
Pay Rate: $19/hr (Paid Weekly)
Address: West Nyack NY
Allmed Benefits: Vision Insurance, Health Insurance, Dental Insurance, and 401(k)
Contract: 11/24/25 - 01/30/2026

Position Overview

The Radiology Front Desk Scheduler is responsible for registering patients, verifying insurance coverage, and scheduling radiology procedures in a timely and efficient manner. This role supports the smooth operation of the radiology department by ensuring accurate patient documentation, maintaining records, and providing exceptional customer service. The scheduler works as part of a team of 10–12 employees within a fast-paced office environment.

Key Responsibilities

• Register patients and obtain accurate, up-to-date demographic and insurance information.

• Perform insurance verification on the date of service to ensure coverage accuracy.

• Schedule radiology procedures efficiently while adhering to departmental protocols.

• Maintain knowledge of medical terminology, radiology procedures, and scheduling requirements.

• Check in and check out patients, ensuring a smooth flow of daily operations.

• Answer incoming and outgoing calls promptly and courteously.

• Manage work queue lists, including completing pending actions such as referrals and scheduling tasks.

• Confirm and schedule appointments; assist patients with follow-up scheduling and coordination.

• File, fax, scan, and maintain medical records with precision and adherence to confidentiality standards.

• Ensure documentation is accurate, including scanning documents and monitoring fax servers for timely processing.

• Provide follow-up services, such as obtaining lab results and specialist reports.

• Collaborate with team members to meet department goals and maintain continuity of care.

• Adhere to Optum policies and comply with HIPAA, OSHA, and all regulatory requirements.

• Attend quarterly departmental trainings and remain informed about current medical requirements.

• Participate in care coordination with multidisciplinary teams according to the established Plan of Care.

• Travel or assist at other locations when needed.

• Perform other duties as assigned.

Required Qualifications

• 2+ years of experience in healthcare or customer service.

• 1+ year of experience with Epic or similar electronic health record systems.

• Strong communication, organizational, and multitasking skills.

• Ability to work effectively in a fast-paced medical environment.

• Familiarity with patient scheduling, insurance processes, and medical terminology.

Preferred Background

• Previous experience in a healthcare front desk or radiology scheduling role.

• Experience with Epic (highly preferred).