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Business Analyst, Global Retail Technology

ESTÉE LAUDER COMPANIES
New York, NY
The Estée Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty. Description
  • Study project objectives by gathering business and functional requirements, and evaluating output requirements/formats, translating business requirements into functional specification for technical development
  • Design new systems/processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
  • Proactively facilitate, communicates and drive alignments on multiple technical delivery teams on project goals to deliver excellent project under right scope expectation with effective solution implementation.
  • Liaise technical and business requirements from multi location teams.
  • Responsible for working with source team to conduct data quality analysis on data of local affiliate consumer related data and work with affiliate business team and technical team to address and resolve data quality issue.
  • Be capable of ensuring that the requests uphold the integrity of the system, comply with information security and IT standards.
  • Responsible for testing and quality assurance, prepares test scripts for required features in solutions, supports system integration (SIT) and user acceptance testing (UAT).
  • Drive and work with Technical teams (internal teams and external vendors) to coordinate end to end testing and performance testing.
  • Provide hyper care support, prepare necessary training document for transition for on going support for solution sustainability.
  • Ensure proper documentation and scope changes communications.
  • Monitor project progress by tracking activities, identifying risk areas, and executing corrective actions.
  • Manage project changes with appropriate escalation and mitigation.
  • Coordinate project handover activities, from project team to application support teams.
  • Become subject matter expert across Consumer Data Platform and related CRM Applications and work with support team for ongoing troubleshooting or enhancements.
Qualifications
  • Experience in system functional analyst and testing role in consumer data management system
  • Practical Experiences in following implementation is a Plus: Consumer Data Integration from multiple sources: Retail (POS) and Online (brand.com , 3rd party like Tmall, WeChat, etc., Social)
  • CRM applications like Consumer Analytics, Campaign Marketing Automation, Clienteling, Loyalty, Web App
  • Technical implementation and testing experience in: Solid SQL Skills, XML/JSON Skills
  • Enterprise wide Integration tool Implementation/testing
  • Experience with JIRA, Confluence, and product lifecycle using Agile projects a definite plus
  • Cloud and open source technology implementation including Kafka, Spark, AKS MicroServices, BlogStorage a plus
  • Team Player, Can Do attitude, solid problem solving skills, attention to detail, and critical thinking abilities working in complex, multi location teams and environments
  • Good understanding of project management life cycle
  • Familiarity with technical development and understanding of solution architecture
  • Strong analytical and problem solving skills
  • Ability to identify and prioritize tasks
  • High level of initiative and able to manage multiple tasks
  • Organized and self motivated, with proven rapid learning capability
  • Strong customer orientation and culturally sensitive
  • Excellent interpersonal and communication skills
  • Fluent in English, any additional APAC language like Mandarin, Japanese, Korean, Thai a Plus
  • Builds awareness of strategy
  • Demonstrates mindset receptive to change
  • Seeks opportunities to grow breadth and depth of experience
  • Actively seeks feedback from others to continuously improve
  • Builds and leverages emotional intelligence
  • Develops ability to influence without authority
  • Demonstrates willingness to learn from experiences
  • Embodies an entrepreneurial spirit
  • Demonstrates continuous learning behaviors
Pay Range: The anticipated base salary range for this position is $76,250.00 to $107,250.00 . Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results. In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company. Equal Opportunity Employer It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected]. Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed. Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
Posted 2026-04-09

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