Customer Success Sales Coach

Overview

The Global Business Solutions Group (GBSG) Customer Success Sales Coach is a leadership and SME coaching role responsible for driving direct sales and lead generation performance across Intuit's network of frontline guided setup (onboarding) experts. Sales Coaches deliver hands‑on assistance, training, product updates, and coaching to frontline experts while executing a full range of daily, weekly, and monthly operating mechanisms — including blitzes, team huddles, live call monitoring, incentive management, sales certifications, and WBR presentations. You hold no direct reports but carry the full weight of a sales leader — setting the tone, driving execution, and connecting partner teams to Intuit's mission and strategy. You will have a team of up to 25 experts who you will coach to deliver on this strategy.

As the primary advocate of GBSG's Customer Success Sales Program, the Customer Success Sales Coach is expected to execute the sales playbook consistently, surface insights from playbook activities, and communicate results, highlights, and initiatives to frontline experts, Team Leads, and Partner Management. Sales Coaches are ultimately accountable for driving key in‑year revenue performance metrics — including Direct Sales Conversion, Lead Pass Rate, total leads and units, and Pitch Rate — that determine the overall health and success of the program.

Qualifications

What We're Looking For

Sales Expertise

• Implements and adapts sales methodologies using continuous data monitoring to optimize team outcomes
• Leverages technology and AI tools to develop and deploy innovative, scalable solutions
• Experience supporting teams through complex, multi‑layered customer success and sales execution while driving cross‑functional collaboration to elevate the customer experience
• Builds strong expert relationships through strategies that foster sustained engagement and satisfaction

Expert Communicator

• Anticipates the needs of the customer success team and adapts messaging and approach accordingly
• Articulates complex information clearly across diverse audiences and formats
• Navigates multi‑stakeholder interactions with situational awareness — adjusting style and approach to drive alignment and action

Solution & Value Acumen

• Demonstrates expert‑level knowledge of Intuit's technology platform, product capabilities, and future roadmap
• Stays ahead of industry trends, adjusting approaches to maintain relevance and deliver ongoing customer value
• Shapes solutions that influence customers' strategic direction — not just immediate, tactical needs
• Effectively mitigates objections to secure and advance Intuit's growth through the teams you coach

Growth Mindset

• Integrates successful strategies into daily practice, making adaptability a consistent habit
• Guides teams through change and organizational transformation with confidence and clarity
• Sustains commitment through setbacks, encouraging others to persevere and take calculated risks
• Experiments with new approaches, learns quickly, and applies insights to drive continuous improvement
• Initiates and leads process improvement projects, measuring and communicating their impact and effectiveness

Preferred Background

• 2+ years in B2B or SaaS sales, with demonstrated experience in a channel or partner‑led sales model
• Track record of leading or significantly influencing teams without direct reporting relationships
• Experience coaching and developing frontline customer success teams
• Familiarity with SMB, MM, and Enterprise customer needs and buying behaviors
• Strong data fluency — able to read performance metrics, identify trends, and translate insights into action
• Prior experience with Intuit products (QuickBooks, Payroll, etc.) or fintech/accounting software is a plus

Responsibilities

What You'll Do

Revenue Growth & Performance

• Own in‑year revenue growth by deepening the sales acumen of the team you support, driving product attachment, and expanding Intuit's ecosystem of solutions across the team.
• Deliver against assigned success measures, quarterly stretch goals, and annual KPIs while identifying innovative approaches to accelerate growth more efficiently
• Drive revenue, productivity, and margin performance in line with Intuit's business objectives and long‑term growth plans

Strategic Execution

• Translate business strategy into clear, actionable plans executed through your assigned customer success team
• Lead change management efforts by communicating context, building buy‑in, and guiding teams through transitions with clarity and confidence
• Serve as Intuit's culture carrier — modeling our values, shaping team environment, and holding a high bar for sales excellence

People Leadership & Development

• Coach, teach, and develop your team through deep expertise in channel sales and business acumen
• Provide structured team approach including coaching the team, Team Leads and peer leaders on effective coaching practices
• Build upon a team culture rooted in accountability, growth mindset, and continuous improvement

Stakeholder Communication

• Serve as the primary liaison between your team's outcomes and leadership, ensuring alignment on goals, execution priorities, and escalation paths
• Communicate performance, progress, challenges, and resource needs clearly and proactively to all relevant stakeholders

Why Intuit

At Intuit, we power prosperity for the people who matter most — our customers. Customer Success Sales Coaches are at the heart of that mission, ensuring our customers get the expertise, relationships, and solutions they need to thrive. You'll operate with autonomy, be surrounded by talented peers, and have a direct line to the growth of Intuit's products and services.

Equal Opportunity Employer

Intuit is proud to be an equal opportunity employer.

Compensation & Benefits

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $31.50 - $42.50, Colorado $30.00 - $40.50, Bay Area California $31.50 - $42.50, Southern California $31.50 - $42.50, Washington $31.50 - $42.50, Washington D.C. $30.00 - $40.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.