Infrastructure Analyst I

Are you ready to join a growing team?

CTG is looking for an Infrastructure Analyst I to support enterprise infrastructure operations, troubleshoot technical issues, and maintain hardware, software, and operating systems in a fast-paced environment. This role is ideal for a detail-oriented technical professional with strong customer service skills and foundational infrastructure support experience.

Location: Amherst, NY

Duration: 7 months

Key Responsibilities:

• Respond to and resolve help desk escalations and technical incidents.

• Perform troubleshooting, diagnostics, and issue isolation for infrastructure-related problems.

• Complete system maintenance activities including patching, health checks, and operating system updates.

• Support onsite technical operations and end-user environments.

• Execute work orders and service requests following established SOPs.

• Monitor systems and escalate unresolved issues to senior technical staff.

• Assist with operational compliance, audit standards, and risk management initiatives.

• Participate in assigned projects and scheduled after-hours responsibilities.

• Provide status updates and maintain accurate technical documentation.

Required Skills & Qualifications:

• Minimum of 2 years of higher education and/or related technical experience.

• Strong troubleshooting and onsite support experience.

• Ability to analyze technical issues and identify root causes.

• Experience reading and interpreting technical documentation.

• Strong customer service and communication skills.

• Detail-oriented with the ability to manage multiple priorities effectively.

• Ability to communicate technical issues clearly to management and end users.

Preferred Qualifications:

• Associate's degree in a technology-related field.

• Certifications or specialized infrastructure training.

• Experience with trend analysis and operational reporting.

• Familiarity with enterprise infrastructure support environments.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nyasia Rooks at [email protected] . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.