Executive Assistant

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The Carlyle, A Rosewood Hotel is currently recruiting for a Executive Assistant. The ideal candidate will administrate routine and extraordinary functions within Executive Office. Work in an effective and efficient manner, allowing the Managing Director and Hotel Manager to operate and manage the activities within the Hotel. This role communicates with supporting departments, Rosewood Hotels & Resorts, and community. Strict confidentiality of any and all information regarding the employees, guests, home owners and suppliers, including but not limited to documentation, marketing information, company reports and meeting conversations that take place in the office.

Essentials Duties & Responsibilities

• Administrative responsibilities include but are not limited to:
  1. reviewing, prioritizing and responding to emails; answering and returning phone calls in a polite and professional manner; organizing documents; maintaining comprehensive and accurate records; taking notes, preparing communications and any other administrative tasks to assist the Managing Director perform their job.
  2. Managing the calendar, organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
• Support Guest Experience in making arrangements for VIP arrivals when necessary, communicate preferences throughout hotel where necessary, assist in amenity designation, when provided through Reservations.
• Organize and arrange special functions required by the Managing Director for staff, corporate and social functions including preparation, distribution of invitations and follow up for RSVPs. Liaise with the relevant department or external supplier as appropriate.
• Maintain Rosewood high standards of service and hospitality at all times.
• Assist operations in tracking, documenting, and reporting quality levels
• Analyze and investigate product complaints or reported quality issues to ensure resolution in accordance with company guidelines

Qualifications

• Education: Bachelor’s Degree or an equivalent degree in Hotel Management preferred.

• Experience: Minimum two (2) year’s clerical or administrative experience, preferably in a confidential or executive capacity for a luxury or ultra-luxury hotel/resort.
• General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Language: Required to speak, read, and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting a minimum of 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Systems Knowledge: Previous Opera and Delphi systems experience is preferred. Proficient with Windows Office, Excel, Outlook, Powerpoint, Publisher. Ability to trouble shoot reservations and systems issues.

• Schedule: Flexible availability is required for this position to include days, evenings, weekends, and holidays.

ABOUT THE CARLYLE, A ROSEWOOD HOTEL

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
• Salary Range $75,000 - $85,000

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