Account Manager (Institutional Crypto)

The Tie is a leading provider of information services for digital assets. The Tie services hundreds of the largest institutions via their Terminal offering and API solutions, provides a suite of investor relations services to leading token issuers, and licenses data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal , is the fastest and most comprehensive workstation for institutional digital asset investors.

The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.

The Position

As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.

What You Will Work On

• Build strong relationships with assigned institutional clients
• Work alongside the Account Executives to win new business and increase sales
• Provide support for customers in the pre-sales and post-sales processes
• Maintain CRM including recording details notes from meetings with clients
• Answering client questions via their designated support channel
• Communicate new feature launches
• Build dashboards, watchlists and news feeds for new clients
• Aggregate product feedback from clients and present to the product team
• Prospect and network for upsells to existing clients
• Drive net retention

Requirements

• BA/BS degree or relevant account management experience
• Experience or passion for cryptocurrency markets is a must
• Experience interacting with institutional investors is strongly preferred
• An ability to gasp customers’ needs and suggest timely solutions
• Excellent presentation, relationship building and communication skills
• Strong analytical and problem-solving skills
• SQL and Python experience is a plus
• CRM and client prospecting experience

Benefits

• Competitive compensation
• Employee stock option plan
• Health, dental, vision, and disability insurance
• Flexible paid time off
• Flexible working hours
• A fast-paced and exciting work environment
• Strong teamwork-driven culture

Salary range: $75,000 - $110,000 + Commission

Location: New York City strongly preferred / hybrid considered

The TIE Inc is an equal opportunity employer.