Manager, International Online Sales & Operations

Summary:

Hachette Book Group is seeking a highly organized and digitally savvy Manager, International Online Sales & Operations to join our International Sales team. This role is central to managing our global online retail partnerships, optimizing international ecommerce performance, and ensuring smooth operational workflows across territories. The ideal candidate combines strong analytical and operational skills with an understanding of global digital retail dynamics.

If you’re passionate about books, thrive at the intersection of data, technology, and innovation, and enjoy improving systems to drive growth, we’d love to hear from you!

Key Responsibilities:

• Online retail and digital account management in collaboration with international partners, including Amazon and other ecommerce platforms
• Monitor and analyze sales performance, pricing, and metadata accuracy across online retailers to maximize discoverability and sales
• Collaborate with internal operations, metadata, and IT teams to ensure data integrity and efficient title setup across international systems
• Manage inventory forecasting, allocation, and fulfillment processes for international accounts to ensure optimal stock levels and minimize out-of-stocks
• Work closely with the VP, International Sales to streamline global operations, enhance process efficiency, and support business planning
• Develop and maintain regular reporting on online and operational metrics including sales trends, conversion rates, supply chain efficiency, and performance by territory
• Partner with marketing and digital teams to optimize online merchandising, promotional placements, and author visibility in international markets
• Serve as a key liaison with international distributors and warehouse partners to ensure timely and accurate order fulfillment and data flow
• Coordinate cross-functional projects involving sales, marketing, operations, and finance to support new business opportunities
• Conduct price and margin analysis across territories to ensure competitive positioning while maintaining profitability targets
• Manage the International Edition program, coordinating with editorial, production, and sales teams to plan and execute localized publishing
• Identify and scale local and regional printing opportunities to reduce shipping costs, improve speed to market, and support sustainability initiatives

Knowledge, Skills & Abilities:

• 3–5 years of experience in sales operations, ecommerce management, or supply chain within publishing
• Strong analytical and technical proficiency, including comfort with large data sets and performance reporting
• Familiarity with online retail environments (especially Amazon, Kobo, or regional equivalents) and related sales analytics tools
• Excellent organizational, problem-solving, and project management skills with attention to detail and follow-through
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Excellent verbal and written communication skills; comfortable coordinating across teams and time zones
• Experience with metadata workflows, and digital catalog management preferred
• Comfortable working with both creative and operational stakeholders to drive shared objectives
• A proactive, resourceful, and collaborative approach to continuous process improvement
• Ability to travel internationally as needed

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The compensation range for this position is $63,000 - $75,000. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects.

The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.