Business support analyst

National Fuel is seeking a Business Support Analyst for an outstanding career opportunity in our Consumer Business department. This position may be based in Williamsville, NY or Erie, PA, and will support both New York and Pennsylvania operations. National Fuel is proud to have an inclusive workplace where hard work is rewarded, and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

• Support Agile Development teams by coordinating requirements, design, user acceptance testing (UAT), and change management activities.

• Provide business support for multiple technology systems including SAP, PeopleSoft, OnBase, NICE, etc.

• Conduct data mining and analysis to support internal/external requests and develop integrated reporting solutions.

• Collaborate with managers and subject matter experts to document and submit system change requests.

• Develop and deliver communication/training materials related to system updates and defect resolutions.

• Additional Management areas of the department include Phone Center, Quality Assurance, Billing and Customer Accounting, Remittance Processing and Collections, Financial Controls/Reconciliations, Business Support and Walk-in Offices.

• Hybrid work schedule after training.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business, Mathematics/Statistics, or related analytics field.

• Capability to learn current and future software utilized by the company.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with SAP, PeopleSoft, and Power BI preferred.

• Ability to work independently and collaboratively across departments to accomplish goals and objectives in a timely manner.

• Excellent communication skills to engage with all levels of the organization.

PREFERRED QUALIFICATIONS:

• Previous experience in data analytics and knowledge/experience with analytical tools and applications.

• Functional knowledge of various computer systems such as PeopleSoft, SAP, and Microsoft Office (specifically Microsoft Power BI, Excel, Word, and Outlook).

• Familiarity with Agile work processes.

• Proven ability to lead, coach, and motivate a team to meet performance goals.

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live, work, and have 2,000+ employees in Western NY and Northwest PA. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

COMPENSATION AND BENEFITS:

The base salary for this position is $62,500 – 78,000.

This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage

• Paid Company Holidays

• Dental Coverage

• Parental Leave for Mothers and Fathers

• Vision Coverage

• Tuition Reimbursement

• 401(k) with Company Match

• Life Insurance

• Company Funded Retirement Savings Account

• Long Term Disability Insurance

• Flexible Work Schedule

• Flexible Spending Account

• Paid Time Off

• Charitable Giving Programs

HOW TO APPLY

Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by November 7, 2025, to [email protected]. Please reference position #25-054PA in the subject line of your email.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.

Job Type: Full-time

Pay: $62,500.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Work Location: In person