Events Operations Manager

Temple Court is looking for its next Events Operations Manager to join their growing team!

Responsibilities include but are not limited to:

• Managing the activities of all event shifts; this includes scheduling, assigning specific tasks and guiding service to ensure the best possible guest experience
• Implementing and continuing the proper training of all staff, in service standards and Crafted Hospitality values, by creating engaging training materials and ensuring the events team has the tools and equipment needed to effectively carry out their job functions
• Ensuring that all event facilities and equipment are cleaned, vacuumed, and maintained in pristine condition for all events and sales site tours, as well as walk in tours; this includes managing housemen and addressing larger maintenance issues within the appropriate departments
• Making certain that all event spaces are set-up according to the Banquet Event Order and floorplan; this includes conducting pre-function meetings with scheduled staff to review all information pertinent to the setup and service of each event, and inspecting scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee break areas for cleanliness, attractiveness, proper layout, and health code compliance
• Meeting with kitchen staff on a consistent basis to review scheduled event menus and details, assign vessels for buffets, and plan for any anticipated challenges with service and execution of event
• Coordinating events’ AV equipment and other technical needs, and ensuring client and guests are greeted upon arrival
• Responding to guest requests and complaints in a prompt and professional manner, and making appropriate service recovery gestures, according to established guidelines in order to ensure total guest satisfaction
• Monitoring and maintaining procedures to ensure the security and proper storage of event inventory and equipment; this includes replenishing supplies, inventory, uniforms, etc. in a timely manner and minimizing the misuse and breakage of china, glassware, linen, and supplies
• Maintaining the security of monies, credit and financial transactions, for both events and the restaurant
• Assisting in controlling departmental labor and expenses
• Promoting teamwork and quality service through daily communication and coordination with event staff and other departments
• Ordering, storing, and keeping inventory of supplies for events, related to china, glass, and silverware
• Managing outside vendors including florists, event designers, Audio Visual and furniture rental, to ensure proper setup, load in and load out and protection of event space conditions
• Interacting with outside vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, and to resolve any vendor performance issues
• Reviewing par levels for supplies and equipment, and completing requisitions to replenish shortages or additional items needed for anticipated business
• Recruiting, interviewing and hiring event staff
• Understanding the Floor Manager duties in the restaurant and possessing the ability to serve as a Floor Manager when necessary, in both opening and closing capacities
• Exhibiting willingness to assist event staff and restaurant staff with their job functions during peak periods
• Ensuring accurate and timely completion of administrative tasks, which directly affect the efficiency of the restaurant operations and events setup service and completion

The ideal candidate will have the following:

• At least 3-4 years’ experience in events, banquets, restaurants, or food and beverage operations including 2+ years supervisory experience
• Clear, strong verbal and written communication skills; to include the ability to interact with customers, employees, and third party vendors in a professional manner
• Ability to create and present verbal and written presentations on various subject matters, including management reports, event orders, inventory sheets, and procedures
• Ability to compute numbers, reconcile daily financial documents, inventory goods, conduct analysis and make business recommendations to ensure costs are in line with budgets
• Ability to problem solve, reason, motivate, and train
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
• Ability to work nights, weekends, holidays

What we can offer you:

• Medical, Dental, Vision Insurance options
• Paid Time Off, increases with length of service
• Daily family meal provided
• Team outings, trainings, and speakers
• Flex spending options (medical, transit, parking, dependent care)
• Bi-monthly restaurant dining vouchers ($1,080 annual value)

Physical Demands

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Temple Court is an EEO Employer