Senior Product Manager

Artsy is seeking a Senior Product Manager to lead the strategy and execution of 'Emerald', our lower-funnel initiative focused on checkout, shipping, and the post-purchase experience. This area presents a significant opportunity to create best-in-class experiences that drive customer retention, satisfaction, and long-term engagement.

As a Senior Product Manager, you will help shape the future of our marketplace, creating an exceptional experience that drives buyers and galleries to transact through Artsy. You’ll build scalable, adaptable systems and craft innovative solutions in areas where standard market offerings fall short—redefining logistics, checkout, and post-purchase experiences to meet the highest standards of luxury commerce.

The solutions you design will also lay the foundation for new forms of selling, unlocking significant growth for the marketplace. This role is ideal for a highly exploratory, user-centric, and forward-thinking product leader who thrives at the intersection of commerce, logistics, and customer experience.

This is a full time hybrid role, with in office attendance required 2-3 days a week. This role is based in our NYC office.

What You’ll Do at Artsy:

Product Strategy & Execution

• Lead product strategy for checkout, fulfillment, and post-purchase flows, ensuring a seamless, luxurious, and reliable experience for buyers and galleries.

• Build flexible, scalable systems that can evolve to support increasingly complex transaction models, including international and multi-currency flows.

• Collaborate across design, engineering, and operations to unlock improved, reimagined experiences in checkout, payments, shipping, and fulfillment.

User-Centric Thinking

• Center all decisions on the user: anticipate buyer and seller needs across bottom of funnel experiences.

• Use predictive insights to anticipate friction points, optimize transaction paths, and drive engagement and loyalty.

• Iterate rapidly using data, research, and experimentation to validate assumptions and deliver measurable outcomes.

AI and Emerging Technology Perspective

• Collaborate with data and engineering teams to design, test, and iterate on AI solutions across checkout, fulfillment, and post-purchase journeys

This Role is a Fit if..

• You have experience designing user-centric, high-quality transactional experiences across e-commerce, checkout, payments, or fulfillment.

• You're comfortable with experimental, iterative approaches to problem-solving; you can iterate quickly in a space without established solutions, testing ideas that balance immediate needs with long-term scalability.

• You have strong analytical skills and use data to drive decisions.

• You have excellent cross-functional collaboration and stakeholder management skills.

• You are technically fluent and are comfortable working with engineering teams on payment and fulfillment integrations.

• (Plus) You have experience with marketplaces, luxury e-commerce, or complex transaction flows.

• You are currently authorized to live and work in the United States.

• This role will be based in New York City.

This role is unlikely to be a good match if you:

• Struggle with navigating ambiguity or defining strategy in complex, cross-functional environments.

• Prefer rigid processes over an iterative, experimental approach to product development.

• Want to lead the entire product organization or manage other product managers in the short-term – this is a hands-on product leadership role.

What success looks like in your first 3-6 months:

First 3 months:

• Build strong relationships with your team and key stakeholders, gaining a deep understanding of Artsy’s users, transactional experience, and business priorities.

• Develop a clear point of view on how to optimize the purchasing, fulfillment and post purchasing funnel

• Identify and prioritize key opportunities to improve retention, satisfaction, and repeat transactions, grounded in data and user insights.

First 6 months:

• Launch initiatives that drive measurable improvements in conversion, fulfillment efficiency, and post-purchase engagement.

• Define and align the team around a clear 12–18 month roadmap, rooted in evidence-based insights.

• Establish a collaborative, empowered team culture that enables rapid learning and iteration.

We know no one is a perfect match on paper, so if you’re passionate about this role, please apply! We’re excited to learn how your skills, experiences, and insights could make a difference.

Please Note: We can only accept applications from those eligible to live and work in the United States. This is a hybrid role with office attendance required 2-3 days/week.

What We Offer:

• Opportunity to reimagine the art industry while working with a talented, diverse, international team.

• Competitive salary and equity

• Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles

• We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)

• Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more

• Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture

• Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

The salary range for this role is $145,000-$190,000 annually. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.

All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our “What We Offer” above for more detail, or speak to our Talent Acquisition Team to learn more!

Please note that we do not accept applications sent by email. You should submit your application directly through our careers website!

Artsy Values

Artsy has five core values that will inform your experience at Artsy.

For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.

Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.

Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.

Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.

Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.