Patient Care Call Center Representative

• Patient Care Center phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate locations (i.e. stores).
• Understand, master, and work efficiently in systems leveraged by the Patient Care Center.
• Provide Patient Care Center resolution of patient service questions and issues to ensure complete patient satisfaction.
• Participates and supports in the augmentation of training and development efforts of our Pharmacies.
• Intermediate understanding of pharmacy technology and workflow process - included is product dispensing, data entry, and adjudication workflow steps.
• Regulatory & Operational Compliance - Proficient in all state and federal regulations ensuring compliance with the law; understands and ensures we follow company operational policies & procedures as related to conditions of employment.
• Executes the plan - able to learn and understand specific aspects of the pharmacy management system (i.e., reception and release to patient queues).
• Follows instructions and completes tasks with a sense of urgency, responsible for daily department standards.
• Quality focused - understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures.
• Integrity/Ethical Behavior - acts with integrity always; never willing to compromise integrity; behaves in a manner consistent with company standards; understands and fully complies with all HIPPA compliance standards maintain confidentiality regarding all patient information.
• Participate in additional pharmacy service-related projects as needed.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Educational Requirements:

• Minimum: High School Diploma or GED

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position