Cold Calling and Phone Receptionist
Job Description
Job Description
We’re looking for dedicated, organized, and mission-driven individuals to join our office team. As part of the Driving Force family, you’ll be responsible for making cold calls, supporting daily operations, coordinating logistics, and ensuring a smooth workflow that helps drive our impact forward.
Key Responsibilities:
✅ Administrative Support – Makin cold-calls, answering calls, schedule appointments, and troubleshoot customers problems over the phone.
✅ Customer & Partner Communication – Respond to inquiries via phone, email, and eventually at company charitable events.
✅ Data Entry & Record-Keeping – Maintain accurate records of daily pick-ups scheduled.
✅ Showing up on time, use your time productively, be an asset to company culture and show leadership.
✅ Team Collaboration – Work closely with staff, volunteers, and leadership to ensure smooth operations.
What We’re Looking For:
Outstanding Customer Service – We are in the business of serving and customer service is the top requirement. We have scripts and guidelines which you will be using to help you navigate conversations in different scenarios.
Excellent Communication – Comfortable speaking with donors, volunteers, and staff.
Strong Organizational Skills – Ability to handle multiple tasks efficiently.
Problem-Solving Mindset – Able to take initiative and find solutions when challenges arise.
Passion for Service – A strong desire to help others and contribute to our mission.
Qualifications:
Previous office or administrative experience preferred (but not required).
Compensation & Growth Opportunities:
$18 to start. Opportunity for leadership growth within Driving Force. Be part of a mission-driven team making real impact in NYC.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
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