Service Manager

At abc Restaurants, we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu that is locally focused and globally artistic, and cultivating a healthy relationship on our tables and for the planet. Our atmospheric elements feature environmentally conscious stories, honoring the preservation of the arts and global sustainability.

Jean-Georges has made culinary history and developed a reputation as remarkable as his food by tapping his deep understanding of the restaurant world and pairing it with his forward-thinking vision.

POSITION SUMMARY

The Service Manager role is responsible for the daily operation of the restaurant. The Service Manager will direct staff to ensure that all guests are satisfied with their dining experience while managing the daily business to ensure it runs efficiently.

ESSENTIAL JOB RESPONSIBILITIES

• Inspire to create, grow, and maintain a team that is energetic with a “yield to guests” focus and respectful attitude among colleagues
• “Lead by example” mentality with excellent leadership qualities
• Lead the floor regarding service quality and ensure the highest levels of organization and hospitality are maintained in the dining room and bar at all times
• Train and lead the team to provide the highest quality service to guests at all times
• Instill and maintain integrity of service, touch tables while on floor to solicit feedback and proactively enhance the guest experience
• Wine service and beverage knowledge a plus; Somm/Cicerone/Spirits knowledge a plus
• Demonstrate and uphold our Mission Statement, promote ABC's culture, always positively representing the company
• Promote positive public/employee relations at all times, adhering to best practices as listed in our Handbook, and compliance with NYC regulations
• Familiarity a plus with SALIDO troubleshooting techniques and support call procedures
• Assist with departmental attendance, staff documentation in conjunction with immediate supervisor
• Perform other job-related activities assigned by the General Manager

KNOWLEDGE, EXPERIENCE AND SKILLS

• At least 1 year of relevant experience
• Proficiency in Microsoft Office, Salido, Resy and multi-line phone systems
• A passion for local, organic, sustainable and responsibly sourced food and wine
• Able to work independently and collaboratively
• Experience in various capacities of restaurant staff strongly preferred
• High standards for cleanliness of workspace and service areas
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Professional demeanor, polished appearance with the ability to exceed guest's expectations

PHYSICAL REQUIREMENTS

• Ability to perform essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 lbs at times.
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Climbing steps regularly
• Prolonged periods sitting at a desk and working on a computer.

The base pay range for this position is $70,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

LUCY RESTAURANT LLC IS AN EQUAL OPPORTUNITY EMPLOYER.