Human Resources Specialist (Information Systems)

Position Summary:

The Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of Human Resources Management, Business Process Solutions, is seeking qualified candidates to join the Planning, Program Analysis, and Evaluation Directorate. Positions may be located in Washington, DC; Bloomington, MN; or Indianapolis, IN. Additional selections may be made for other organizational divisions or units within these locations.

Who May Apply:
This announcement is open to:

• Current federal employees with competitive status.
• DHS employees eligible under the Career Transition Assistance Plan (CTAP) or Reemployment Priority List (RPL).
• Interagency Career Transition Assistance Plan (ICTAP) eligibles.
• Current and former Land Management employees (Land Management Workforce Flexibility Act).
• Veterans eligible under VEOA.
• Certain military spouses.

Position Details:

• Pay Scale: GS-14.
• Salary Range: $124,531 – $161,889 (varies by locality; see OPM locality pay tables).
• Appointment Type: Permanent, Full-Time.
• Bargaining Unit: This position is not covered under a bargaining unit.

Major Duties:
As a Program Analyst with CBP, you will:

• Coordinate and maintain application software and systems supporting CBP’s Human Resources (HR) automation initiatives.
• Develop user requirements and translate them into efficient workflows that enhance and control HR and system-based business processes.
• Conduct data reviews and process analyses to recommend, implement, and monitor improvements in HR procedures and systems.

Qualifications:
You must demonstrate one year of specialized experience equivalent to the GS-13 level, including:

• Designing, developing, and maintaining HR information systems.
• Implementing Robotic Process Automation (RPA) technologies such as UiPath or Microsoft Power Automate.
• Using platforms such as Salesforce, Microsoft Dynamics 365, or ServiceNow to automate HR processes.
• Aligning technical processes with HR management principles to improve efficiency.

Note: Your resume must clearly document how you meet these requirements. Both paid and qualifying volunteer work (e.g., AmeriCorps, Peace Corps) will be credited.

Benefits:
As a CBP employee, you will have access to a comprehensive federal benefits package, including:

• Health & Insurance Coverage – Multiple options for medical, dental, and vision plans.
• Retirement & Savings Plans – Federal Employees Retirement System (FERS) and Thrift Savings Plan (TSP) with employer contributions.
• Paid Time Off – Generous vacation, sick leave, and 11 federal holidays annually.
• Professional Growth – Training, development programs, and career advancement opportunities within DHS.

Conditions of Employment:

• Must be a U.S. Citizen.
• Males born after 12/31/1959 must be registered with Selective Service.
• Must have resided in the U.S. for three of the last five years (waivers may apply).
• Subject to background investigation, drug testing, and ethics requirements.
• May be required to serve a one-year probationary period if new to federal service.
• DHS uses E-Verify to confirm employment eligibility.

Evaluation Criteria:
Applicants will be evaluated on their experience, application materials, and responses to the online assessment, which covers both technical and general competencies, including:

• Service-Oriented Architecture design and database management.
• Software Development Life Cycle (SDLC) knowledge.
• Translating user requirements into system specifications.
• General competencies such as accountability, decision-making, problem-solving, and interpersonal skills.

Required Documents:

• Resume (with detailed work history, hours per week, dates, and duties).
• SF-50s (for current/former federal employees).
• Veterans’ documents (DD-214, VA letter, etc.), if applicable.
• Proof of eligibility for special hiring authorities (e.g., Schedule A, CTAP/ICTAP, military spouse).
• Responses to the online job questionnaire and competency-based assessments.

Additional Information:

• Certain applicants (e.g., veterans, military spouses, individuals with disabilities) may qualify under special appointing authorities.
• Applicants must complete all required assessments within 48 hours of receiving the link.
• Cheating or misrepresentation during the application process will result in removal from consideration.