Sr. Strategic Operations Analyst, Delivery Self Serve

About the Role

We’re looking for a Senior Strategic Operations Analyst to help us scale Uber’s global merchant self-serve business—one of the largest and fastest-growing acquisition channels in the Delivery business.

In this role, you will be the analytical engine that informs the strategy to rapidly scale merchant acquisition and strengthen onboarding. You will provide data-driven insights across product-led growth, sales, performance marketing, and pricing. You will partner with regional operations, marketing, and product teams to build the reporting infrastructure that gives the team visibility into our performance. Success will require a blend of technical expertise, data-driven storytelling, and the ability to translate complex datasets into actionable business recommendations.

This is a hybrid role - our team collaborates in-person out of our incredible office in New York City 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.

What You’ll Do

• Harness your analytical skills to monitor performance and uncover actionable insights that shape strategy and drive business decision-making. Present your insights to relevant stakeholders
• Build and maintain automated dashboards and reporting across Business, Product, Sales, and Marketing metrics to track the health of the self-serve merchant funnel
• Partner with Product to analyze the end-to-end self-serve experience, identifying friction points in the signup flow to drive automation
• Quantify the voice of the customer by analyzing merchant feedback and research data to prioritize product improvements
• Perform experimental analysis (A/B testing, pre-post analysis) to drive continuous alignment between operational changes and business growth priorities
• Program manage execution of strategic initiatives across Product, Sales, Marketing, Support, Sales operations, etc, to deliver a best in class self-serve experiences for Uber merchants
• Drive cross-functional alignment around source-of-truth KPI definitions, query libraries, and data dictionaries

Basic Qualifications

• 3+ years of experience in data analytics, business intelligence, finance, strategy, operations, or other highly quantitative role
• Advanced proficiency in SQL (complex joins, CTEs) and Excel/GSheets
• Bachelor’s degree

Preferred Qualifications

• Analytical thinker, with a proven track record of using data to drive business decisions
• Excellent communication skills, with experience translating complex analysis into "so-what" summaries for senior leaders
• Prior experience partnering with Tech teams to influence product roadmaps
• Strong business acumen, with experience evaluating business metrics and understanding how to drive growth
• Experience with data visualization tools (e.g., Tableau, Looker, or PowerBI)
• Strong organization skills, including the ability to manage multiple workstreams and prioritize requests in a fast-paced environment
• Comfort addressing ambiguity, such as shifting priorities or solving unfamiliar problems with limited documentation
• Master’s Degree in a quantitative field (Statistics, Economics, Computer Science, Math, etc.)

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link .

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form .

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.