Catering Call Center Rep
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational catering seminars provided by upper management to improve knowledge and performance levels.
- Meet personal/team qualitative and quantitative targets.
- Other duties and functions as assigned
- HS Diploma or equivalent
- Previous experience in a customer support role with high volume calls
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Benefits
We offer an exciting benefits package to all FT-PT employees! Employees are eligible for Medical, Dental, and Vision, 401(k), 50% off store lunch, 25% off in store shopping and more!Recommended Jobs
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