Experience Design Vice President

Job Description

J.P. Morgan is transforming the future of Private Banking by incorporating a strong Product and Design discipline along with emerging technologies into the products and services we create. The Global Private Bank Design team is dedicated to creating cohesive, industry-leading products and experiences that help clients and employees achieve their goals. Our teams consistently innovate while adhering to the firm’s data sharing principles of security, client control and convenience, and privacy.

About the Role
As the Experience Design Vice President for our US Client-facing digital offerings, you will be a key leader in shaping the future of private banking at J.P. Morgan. Your deep expertise in experience design will be vital in crafting innovative products and experiences that empower our US clients to effectively manage their financial needs. You will spearhead strategic initiatives that enhance the client experience, ensuring that our digital offerings are both valuable and user-friendly. This role requires hands-on design and team management, where you will collaborate with a diverse team of professionals including product designers, researchers, content writers, product managers, engineers, and business partners who share your commitment to delivering cutting-edge financial digital products and services, such as trading and advice platforms. Your leadership will guide the design and development of digital products and services specifically tailored for US clients, strengthening client-advisor relationships while reducing complexity in their financial interactions.

Key Responsibilities:

• Leverage your deep understanding of user experience strategy for digital products to lead the design and development of offerings tailored for US clients.
• Be at the forefront of our efforts, directly responsible for decisions that shape client experiences.
• Collaborate with a multi-disciplinary team to deliver distinctive and innovative financial digital products and services.
• Perform in a hands-on design and team management role, guiding the performance and development of designers.
• Uphold a high standard of craft across the team to deliver clean, consistent, and high-quality experiences.

Required Qualifications, Skills, and Capabilities:

• 8+ years of design experience within the industry, with 3+ years of experience building and managing teams and guiding the performance and development of designers.
• Drive the product design process – from concept to launch, ensuring user- centred principles are applied throughout.
• Stay ahead of industry trends and technologies to continuously improve the product design process and deliver compelling client experiences.
• Strong stakeholder management skills – ability to collaborate with cross functional teams: Work closely with product management, Engineering and Brand teams.
• Direct hands-on design experience within Figma, and experience with leading usability testing.
• Ability to distil complex problems into simple, elegant solutions and make informed decisions that guide product direction.
• Strong communication skills, with the ability to influence others and provide thought leadership based on solid design decisions.
• Experience working within design systems and handling complex user journeys, particularly in consumer settings.
• Strong online portfolio demonstrating superior product design experiences (required for application; please include any passwords if password protected).
• Flexible to work outside normal business hours to accommodate communications with international colleagues.

Preferred Qualifications, Skills, and Capabilities:

• Bachelor's Degree or equivalent practical work experience in Design
• Proven track record of successfully launching and scaling products.
• Experience in managing and growing designers, with strong team collaboration and communication skills.
• Ability to inspire high-quality UI through creative direction, hands-on collaboration, and a strong sense of craft.
• Excel in creating and sharing product designs based on research findings, with a strong focus on user-centric design.
• Actively involved in defining product strategy and capable of developing a supporting research strategy.
• Passionate about product design, user research, consistently prioritizing the client's needs above personal preferences.
• Constantly push your limits and seek opportunities for personal and professional growth.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.