Server
Server is responsible for every aspect of restaurant experience influencing customer satisfaction and return visits. Server reports to the FOH Management Team.
Daily expectations include but not limited to:
- Memorize the food and beverage menus and allergy chart
- Prepare the tables with special attention to sanitation and order, including setting the tables, rearranging the dining area to accommodate larger groups and preparing the restaurant for special events
- Greet customers, and maintain a friendly demeanor throughout their experiences
- Understand and communicate what’s on the menus, answering questions customers might have, and make recommendations for the best experience
- Upsell food and beverage in an elegant way
- Accurately take food and beverage orders, correctly using the ordering system
- Take special note of food allergies or preferences, and communicate clearly to the kitchen
- Collaborate with other service, bar and kitchen staff
- Accurately deliver food and beverage to the customers
- Periodically check in with the customers to ensure highest level of guest satisfaction
- Respond quickly to customer feedback or complaints, and get management involved, if necessary
- Assist with tidying of tables, clearing/packing leftovers and keeping the dining area neat and pleasant
- Issue bills and collect payment from customer accurately and honestly
- Take guest notes on the chit and input notes into the reservation system at the end of shift
- Participate in daily cleaning of dining room and serving stations
- Keep serving stations stocked and clean
- Polish cutlery and glassware before and after service
- Know and follow applicable food safety regulations and best practices
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