Supervisor

Job Description

As the Supervisor, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. You'll support in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming. 

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Opening and closing the store and supporting the other members of the management team when required
• Analysing selling information and working with the store management team to maximise the sales performance of your department
• Leading a team of sales assistants to achieve excellent standards of service
• Overseeing store operations 
• Being a brand ambassador and providing the best experience for our customers

Qualifications

For the role of Supervisor/ Key holder, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness. 

What You Need to Succeed:

Knowledge 

• You understand what makes a great customer experience 
• Prior retail or customer-facing experience
• Motivation
• You enjoy creating a positive work environment and leading a team 
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others 

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience 
• You support others to grow by giving constructive feedback 
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes

Past Achievements

• Experience in store operation including store opening and closing routines, processing deliveries.
• Proven experience in coaching and motivating the team

Compensation: $22.15-24.92

Additional Information

This is a  Full -Time position offering 32-40 hours a week . 
Apply by sending in your  CV in English  as soon as possible. Due to data policies, we only accept applications through career page. 

Benefits:

We offer all our employee's attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here . 

In addition to this Canada based colleagues also receive:  

• 25% Staff Discount   
• Medical, Vision and Dental Coverage   
• Employee Assistance Program   
• Vacation, Wellness, Holiday, and Parental Pay   
•  Health, and Dependent Care FSA.   
• Plus, additional Voluntary Benefits.  

Inclusion & Diversity

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

All your information will be kept confidential according to EEO guidelines.