Referral Coordinator

Who we are:

EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians.

EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care.

What we’re looking for:

EHE is seeking a talented and driven Referral Coordinator to manage the coordination of patient recommended screenings/referral appointments while building value in EHE’s brand. The Referral Coordinator will be the liaison between the patients and Health Navigation Center as they assist with the scheduling of post-exam care appointments following our comprehensive health exam, while providing the utmost level of customer service.

As an integral part of the Health Navigation Center, the Referral Coordinator will be tasked with creating unique patient experiences and conversations, identifying gap areas (as it relates to our contracted network and/or member experience), and triaging member and/or facilities related scheduling efforts.

The Referral Coordinator will work closely with the Manager for Ancillary Referrals & Senior Manager of Health Navigation to achieve personal and departmental dialing efficiencies and drive EHE’s overall metrics on appointments scheduled & completed.

In this role, you will:

• Place and receive phone calls and emails to/from EHE’s members with recommended screenings
• Effectively resolve patient inquiries in a considerate, accurate and timely manner
• Compose thoughtful, personalized responses for a variety of patient requests
• Book appointments for our patients to receive all recommended screenings
• Provide superior customer service to all EHE patients
• Use a problem-solving approach to achieve shared decision making with potential EHE patients
• Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve the best & earliest resolution for our members
• Know and understand all departmental KPIs and self-manage to reach those goals
• Triage incoming requests and spot patient trends to flag for management
• Identify, reproduce and document technology related bugs that patients may experience on the portal

What the role requires:

• Associate or bachelor’s degree in business, Health Communications, Health Promotion or a related field
• Demonstrated sales and/or referrals management experience in a healthcare setting
• Experience in a call center setting preferred
• Highly motivated individual with high energy
• Unparalleled problem solving and critical thinking skills
• A strong, confident self-starter
• Passionate about customer service and patient satisfaction
• Understanding administration of Microsoft Suite & CRM applications (Salesforce)
• Ruthlessly organized and would score high on conscientiousness
• Ability to perform in a fast-paced environment, subject to rapid change and uncertainty
• Bilingual: Fluent in English and Spanish
• Excellent written and verbal communication

What we offer:

• Competitive salary
• Medical, dental, vision, life and disability insurance
• Employer-matched 401(k) plan
• Professional development reimbursement
• Employee access to our wellness clinics
• Gym reimbursement/Fitness bonus

The salary range for this role is $40,000 - $50,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.

EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.