Guest experience coordinator

VISION FOR THE ROLE

We are seeking a dynamic, welcoming and hospitality-focused guest experience coordinator to join our front desk team and help build something incredible from the ground up. The right person for this role has a proven track record of balancing guest satisfaction with operational efficiency, ideally with experience managing customer experience in a hybrid sports-social environment. Weekend availability and pickleball experience are required for the role.

ABOUT PKLYN

PKLYN is a pickleball club and community gathering place in Gowanus, Brooklyn. Our space includes 5 state-of-the-art pickleball courts, a lively bar, open workspaces, a merchandise store, and a vibrant atmosphere for pickleball players of all skill levels to come and enjoy.

ROLE & RESPONSIBILITIES

• Serve as the primary point of contact for players and members of the club
• Manage all incoming customer communications, including in-person, phone, email, and social media (with the support of a social media team)
• Keep track of merchandise and inventory
• Coordinate with/assist Events Director, Pickleball Director, and other team members as needed
• Help maintain an orderly environment and assist with opening and closing SOPs
• Direct visitors and assist with check-ins, merchandise purchases, wayfinding, and the like
• Ability to take quality photos & videos to contribute to our marketing is a plus

QUALIFICATIONS

• Knowledge/love of pickleball is required
• Ability to work primarily weekend shifts
• Proven experience in front desk management or a similar role in a hospitality environment, preferably within a sports club or similar setting
• Strong leadership and interpersonal skills with the ability to effectively communicate with members, players, and the rest of the PKLYN team
• Knowledge of booking software and POS systems also a plus (we use CourtReserve, Toast, and Shopify)
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent organizational and multitasking abilities
• Great problem-solving skills and keen attention to detail

COMPENSATION & BENEFITS

This is a part-time hourly position is that starts at $21.50-$24/hour, commensurate with experience.

TO APPLY

Please email [email protected] and include “PKLYN experience coordinator" in the subject line

To be considered, you must EMAIL US (do not just apply on Indeed) and include:

• Your resume
• Confirmation that you play pickleball
• Your favorite animal (don’t overthink it) (or do?)

Job Type: Part-time

Pay: $21.50 - $24.00 per hour

Application Question(s):

• Do you play pickleball?

Ability to Commute:

• Brooklyn, NY 11231 (Required)

Work Location: In person