Workforce Advisor-Community Outreach

: Workforce Advisor Community

Outreach (QUEST NDWG) Team: Adult and Dislocated Worker Workforce Programs and Services Reports To: Director of Adult and Dislocated Worker Workforce Programs and Services FLSA: Hourly, Non-exempt

Duration: Immediately to September 30, 2026

Hiring Range Based on Education and Experience: $24.52 - $27.41 per hour

($44,626 - $49,886 annualized)

POSITION OVERVIEW:

The Workforce Advisor Community Outreach is a member of the CNY Works Career Centers Adult and Dislocated Worker Workforce Programs and Services cross-functional team that recruits and serves Quality Jobs, Equity, Strategy, and Training (QUEST) National Dislocated Worker Grant (NDWG) eligible participants. The Workforce Advisor Community Outreach performs multiple Career Center key functions, including but not limited to supporting Front Desk Reception, Telephone Reception, Resource Center, and work-readiness and job search-related classes and workshops. The Workforce Advisor - Community Outreachs primary role is to function as the key service contact for job-seeker customers visiting the New York State 2

The Workforce Advisor - Community Outreach provides Workforce Innovation and Opportunity

Act (WIOA) and QUEST NDWG eligibility determination, initial and comprehensive assessments, and orientation/overview of services leading to career guidance. Recommends the most appropriate career service strategy for each customer. Given job opportunities within the local and regional economies, provides career counseling, job development and placement assistance to personal caseload participants, prepares, screens, and identifies candidates for skills development, training, comprehensive supportive services, or open job opportunities. Delivers follow-up services, tracks, and analyzes data on an individual, caseload, and agency wide basis.

POSITION ESSENTIAL FUNCTIONS:

Determines whether job-seeker customers meet WIOA eligibility requirements to receive services under the various programs administered through the New York State (NYS) OneStop Career Center System, including co-enrollment among programs. 1) Completes NYS Career Center Customer Registration form (ES-100) via NYS One Stop Operating System (OSOS). 2) Completes NYS Career Services Eligibility Survey (ES-102) via NYSOSOS. 3) Completes Data Element Validation (DEV) process via NYSOSOS. Conducts initial assessment process and determines QUEST NDWG eligibility. Assesses customer career services needs upon enrollment to determine work and job readiness. Given initial assessment outcomes recommends either basic career (Job Search Ready JSR) or individualized career services (Career Development Services CDS) strategies to support customers in obtaining or retaining employment. Provides Career Development Services (CDS) customers with guidance on how to attain job readiness (occupational skills required to perform employers essential job functions) and work readiness (employers non-technical skills requirements) goals

QUALIFICATION STANDARDS:

Bachelors degree in human or social services or related field with two to three years of experience OR an Associate (Arts. Science, or Applied Science) degree with five to ten years of experience OR an equivalent combination of relevant education and experience in working in career or workforce development will be considered.

All resume submissions should be sent to [email protected] with Workforce Advisor Community Outreach in the subject line.