Deployment Strategist

Location: New York, NY
Work Model: Onsite, 5 days per week
Industry: Enterprise Software / B2B SaaS
Compensation: $130,000–$230,000 base salary + bonus + equity

About the Company

Our partner is a fast-growing enterprise software company helping organizations modernize how complex software deployments and operational workflows are executed. Their team is building products that sit close to the customer, solve high-value implementation challenges, and play an important role in how enterprise teams adopt and scale new systems.

This is an opportunity to join a company in a high-growth phase, where the team is expanding quickly and investing in customer-facing talent that can help drive implementation success, product adoption, and long-term customer value. The environment is best suited for candidates who enjoy ownership, fast-moving teams, and meaningful customer interaction.

The Opportunity

Our partner is hiring a Deployment Strategist to work directly with customers on implementation, rollout, adoption, and ongoing expansion efforts. This person will help translate customer needs into effective workflows on the platform, guide successful deployments, and serve as a strategic partner throughout the customer lifecycle.

This role sits at the intersection of implementation, customer strategy, and product feedback. It is a strong fit for someone who enjoys solving operational problems, working closely with customers, and helping shape how a product evolves based on real-world use. The role offers broad exposure across customer delivery, relationship management, rollout strategy, and cross-functional collaboration with internal teams.

Responsibilities

• Partner directly with customers to understand their current processes and support successful platform deployment
• Translate customer needs into scalable workflows and implementation plans
• Guide adoption and rollout efforts to help customers realize value quickly
• Manage day-to-day communication and coordination across customer engagements
• Identify opportunities for broader rollout, expansion, and long-term account growth
• Provide feedback to internal teams to help improve product functionality and roadmap prioritization
• Collaborate cross-functionally with product, operations, and leadership teams to support implementation success
• Help solve complex customer problems with a thoughtful, strategic, and execution-oriented approach

Requirements

• 2+ years of professional experience in consulting, implementation, solutions, customer strategy, operations, or another customer-facing role in a rigorous environment
• Strong written and verbal communication skills
• Experience working directly with customers, clients, or external stakeholders
• Ability to manage ambiguity, solve complex problems, and think strategically under pressure
• Strong organizational skills and the ability to manage multiple priorities at once
• Demonstrated ownership, sound judgment, and a high level of accountability
• Interest in startup environments and willingness to work onsite in New York City five days per week

Preferred Qualifications

• Experience in management consulting, implementation consulting, enterprise software delivery, solutions roles, or similar client-facing environments
• Exposure to workflow design, process improvement, or software implementation projects
• Comfort operating in fast-paced, high-growth environments
• Technical fluency or familiarity with software products, even if not working as a software engineer
• Ability to connect customer feedback to product and operational improvements