Client Experience Consultant, Middle Markets - Cigna Healthcare - Hybrid (NJ or NY)

The Client Experience Consultant or partners with Middle Market Account Executives to drive retention and growth by helping clients optimize the value they receive from Cigna's products and services. This is achieved through the execution and coordination of activities that support client operational, health & wellness, and service needs.

Essential Functions & Scope of Role

• Support Middle Market Account Executives’ strategic selling approach to best demonstrate Cigna Healthcare's value.
• Develop and maintain a “Trusted Partner” relationship with Account Executives.
• Fully understand client needs and, in conjunction with internal partners, develop and execute actions that address client issues.
• Maintain in-depth knowledge of Cigna products, solutions, and services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives).
• Effectively leverage Expert Advisors (e.g., Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors) to deliver on client expectations.
• Ensure all communications are clear, concise, and delivered in a timely and consistent manner, aligning with Cigna's strategy and value proposition. This may require broad organizational collaboration, influence, and escalation.

Qualifications

• Education: Bachelor’s degree preferred.
• Experience:
  • Health-related industry experience required, including many or all of the following: product knowledge, sales practices, account management, and administrative operations.
  • Knowledge of Cigna funding options, benefits structure, and platforms preferred.
• Skills:
  • Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
  • Salesforce and KnowledgeXchange experience preferred.
  • Strong proficiency in Word, Excel, PowerPoint, SharePoint, and Outlook.
  • Excellent oral and written communication skills.
  • Strong presentation skills.
  • Demonstrated planning and organizational skills, with the ability to manage multiple priorities and plan for both short- and long-term needs.
• Other Requirements:
  • Must reside in the local market and be able to commute to the local Cigna office.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 66,100 - 110,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.