Analyst, Customer Collaboration
- Analyze customer supply chain KPIs using Walmart’s Retail Link & Scintilla, internal tools, and external data sources to identify process improvements and optimization opportunities across the total end-to-end supply chain.
- Consolidate complex data into clear, actionable reports and dashboards for Walmart and internal stakeholders.
- Collaborate with order management, logistics, and cross-functional teams to understand Walmart’s fulfillment processes.
- Deliver targeted KPIs aligned with Walmart’s supply chain priorities, such as in-stock rates, order fill rates, and on-time delivery.
- Provide subject matter expertise on Walmart’s supply chain systems and collaborate on projects to improve vendor integration and operational efficiency, along with cost-savings & optimization.
- Partner with customer service to resolve service issues and order issues.
- Develop and maintain reports using Excel, PowerBI, and Walmart systems to provide insights into customer demand patterns, inventory levels, and service performance.
- Support Walmart fine mitigation across OTIF & SQEP programs through partnership with Walmart and leading internal Continuous Improvement efforts.
- Build analytics to monitor and improve Danone’s performance against Walmart’s KPIs, ensuring alignment with “Everyday Low Cost” (EDLC) and replenishment goals.
- Prepare customer scorecards, populate Walmart presentation templates, and support joint business planning sessions.
- Knowledge and experience with Walmart Replenishment & Supply Chain or ability to quickly learn. Technical knowledge is critical including data analytics & analysis, continuous improvement, problem solving, root-causing & systemic-improvement mindset.
- Knowledge of retail supply chain operations, preferably with experience supporting Walmart or similar large retailers.
- Familiarity with Walmart systems is highly desirable.
- Advanced proficiency in Excel; experience with PowerBI or similar visualization tools preferred.
- Strong analytical and problem-solving skills with a focus on data-driven decision-making.
- Ability to quickly learn and adapt to internal systems and Walmart-specific tools.
- Self-motivated, results-oriented, and detail-focused with a proactive approach.
- Proficiency in Microsoft Office Suite; experience with ERP systems (e.g., SAP, Oracle) is a plus.
- In-depth understanding of retail supply chain operations, including replenishment, inventory management, and vendor collaboration.
- Familiarity with Walmart and vendor supply chain tools – or ability to quickly learn.
- Mindset to find problems & solutions and define a future that is currently unknown - rather than waiting for direction & task-assignments
- Ability to engage effectively with all levels of the organization and Walmart stakeholders in a fast-paced environment.
- Disciplined, logical approach to problem-solving with strong attention to detail and accuracy.
- High initiative and ownership in delivering high-quality, actionable insights.
- Ability to resolve issues with urgency, including providing after-hours support when necessary.
- Excellent written and verbal communication skills, with the ability to translate complex data into clear recommendations for diverse audiences.
- Capability to develop structured business recommendations, outlining advantages, disadvantages, and implementation plans.
- Strong collaboration skills to work independently or as part of a team, driving solutions that align with Walmart’s operational and strategic goals
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