Executive vice president services

Description

Position Summary:

Heartshare is seeking a strategic and results-driven Executive Vice President (EVP) to provide visionary leadership and operational oversight for its portfolio of programs serving individuals with developmental disabilities. Heartshare’s Developmental Disabilities (DD) Services division is one of the agency’s largest programs, generating over $100 million in annual revenue and operating over 60 residential and 10-day habilitation sites across New York City. This expansive network provides essential supports that empower individuals with developmental disabilities to live with dignity, independence, and purpose

This role is designed as a succession role, with the successful candidate expected to transition into the Chief Program Officer position.

Reporting directly to the Chief Program Officer for Heartshare’s Developmental Disability Services, the EVP is a key senior executive accountable for the financial performance, strategic development, and regulatory compliance of Heartshare’s developmental disability programs. The EVP will drive efforts to stabilize and optimize residential operations, including IRAs, ICFs, and supportive apartments, while ensuring the delivery of high-quality, person-centered services. This position requires strong data fluency, budgetary oversight experience, and a track record of driving operational improvements in complex service environments.

The EVP serves as a core member of Heartshare’s DD Directors’ Group, DD Managers’ Group, and the Heartshare Leadership Council, contributing to agency-wide planning and cross-functional collaboration

Primary Responsibilities And Essential Functions Of Position

Strategic Leadership and Oversight

• Partner with the Chief Program Officer and other executive leaders to set the strategic direction for DD Services, with a strong focus on stabilizing and strengthening residential programs, including Supervised IRAs, Supportive IRAs, and ICFs.
• Lead efforts to improve program performance by using data to drive decision-making across Residential, Day Habilitation, Employment, Community Hab., Recreation Support, and other services.
• Build divisional leadership capacity around data fluency, reporting accuracy, and financial accountability; support directors and managers in understanding and responding to key performance indicators.
• Provide strategic leadership in the development, management, and oversight of the division’s annual operating and capital budgets, ensuring fiscal responsibility, alignment with organization goals, and compliance with regulatory and funding requirements.
• Represent the agency with Office for People with Developmental Disabilities (OPWDD), CCOs, and provider networks; maintain strong working relationships with regional and state partners, families, and advocates.
• Identify and pursue opportunities for program innovation, funding diversification, and improved outcomes.
• Oversee the intake and admission process for individuals entering DD programs, ensure intake procedures remain compliant with OPWDD regulations and reflect best practices in person-centered planning.
• Collaborate with program leadership to ensure smooth transitions and appropriate placement based on individual needs and service availability.
• Monitor intake trends and referral pipelines to anticipate program capacity needs and inform strategic planning.
• Supervise senior staff and contribute to a culture of transparency, accountability, and continuous improvement.
• Maintain a high level of responsiveness to the diverse cultural and linguistic needs of individuals and families supported by Heartshare.
• Participate in Inter Agency Council meetings and collaborate with member organizations to promote awareness and advance advocacy efforts for developmental disability programs and services.
  
  

Operations

• Oversee and support senior leaders in managing day-to-day operations that prioritize service excellence, person-centered care, and long-term financial sustainability.
• Directly manage residential budgets, staffing models, occupancy rates, and financial reporting, identifying opportunities for cost containment and improved resource use.
• Ensure program compliance with OPWDD regulations, Medicaid billing requirements, HCBS waiver standards, and Justice Center oversight.
• Prepare for and lead external audits and site visits, including OPWDD reviews, accreditation surveys (e.g., CQL, CARF), and other compliance inspections.
• Utilize data to inform planning, service delivery and management across all programs.
• Participate in trainings and state-mandated sessions related to regulatory updates, emerging trends, and evolving service delivery models for individuals with intellectual and developmental disabilities.
  
  

Other duties as assigned by the Chief Program Officer and/or President and CEO.

This job description may be amended as needed to reflect evolving agency priorities or program requirement

Qualifications

• Bachelor’s Degree required.
• Master’s degree in human services, Public Administration, Health Policy, or related field preferred.
• 10+ years Residential Services experience in human services with demonstrated record of improving financial and operational performance required.
• Deep expertise in OPWDD regulations, Medicaid rate structures, and residential reimbursement methodologies (e.g., ICF, Supervised IRA, HCBS Waiver).
• Proven experience in managing and optimizing multi-million-dollar program budgets and staffing models.
• Strong grasp of data systems and performance metrics; able to use analytics to guide decision-making.
• Experience with Day Habilitation and Employment Services preferred.
• Familiarity with CARF/CQL and continuous quality improvement frameworks.
• Proficiency with Paycom, NetSuite, or other HRIS/ERP systems is a plus.
  
  

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount
• Verizon Wireless discount.
• BJs membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.
  
  

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [email protected].

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

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