Health support specialist

Buffalo, NY. WNY Independent Living. Health Homes Support Specialist.

FT. Benefits. $42,000-$46,000/Year.

Closing Date: November 17, 2025

DESCRIPTION:

Provide day to day support to the Health Homes Care Coordination Department. Collaborate with department staff (Health Homes Care Coordinators/Director) to ensure the success of the program while enrolling and addressing needs of consumers.

SPECIFIC DUTIES & RESPONSIBILITIES:

Provide administrative support to all offices/locations of the Health Homes Care Coordination Department to ensure programmatic success (ILC, ILNC & ILGR). Conduct community outreach and successfully enroll individuals into the Health Homes program to maintain program viability via phone, letter, face to face. Work within all associated electronic health records including but not limited to Medent, BTQ, Welligent, NetSmart, ePACES and HCS. Enter all required data into all required program reporting databases within two (2) working days of the date of service (including but not limited to, Care Plans, referrals, and assessments). Provide support to Health Homes Department staff by completion of applications/forms (including but not limited to HEAP, SNAP, housing searches) as needed as identified by collaborating staff and the documentation of completed items within the appropriate electronic health record and submission of completed application. Assist enrolled consumers with re-certification of Medicaid. Assist care coordinators with re-engaging active consumers who have disengaged using diligent search effort activities. Monitor departments required documentation and collaborate with staff to ensure timely completion of required documents to maintain contractual obligations.

EDUCATION & TRAINING:

Bachelors Degree in a Human Services field OR Masters Degree in a Human Services field Professional and life experience may be considered in lieu of, in full or part of academic credentials.

KNOWLEDGE & EXPERIENCE (if required):

Two (2) years of experience in general office work. Experience in electronic health records preferred.

SUBMIT RESUME AND COVER LETTER TO:

Human Resources Dept. WNY Independent Living, Inc. 3108 Main St. Buffalo, N.Y. 14214 Email: [email protected]